Compiled By Deborah Austin With new integrated customer relationship management (CRM) and supplier relationship management (SRM) modules, Epicor Software Corp. has launched Vantage 5.2, the next-generation version of its integrated manufacturing solution. Vantage 5.2 is designed for core business needs of make-to-order and mixed-mode manufacturers, with fully integrated relationship management applications. The CRM module includes:
- One-touch customer data access
- Web-enabled access, letting customers check open orders, shipments and payments virtually 24/7.
- Sales/marketing/customer-support automation specifically for custom manufacturers
- Supplier performance analysis and evaluation
- Online negotiation of schedules, procedures and pricing