The reasons for failure of new application solution implementation include lack of management support, inadequate training and not enough thorough testing.

While these grounds appear legitimate, it seems that the biggest factor in the collapse of supply chain management (SCM) implementation is relegated to the back page. That factor is change -- the type of change inflicted on an organization with little regard for how greatly it will impact the people and processes that serve as the engine of the business.

The basis for most SCM solution implementations is to provide greater visibility to the supply chain and its integrated parts. The use of these types of systems brings a new way of doing business, and with that, monumental change in how people do their jobs. In order for staff to become true proponents of this change in everyday life, it is crucial to make them part of the process from its inception.

Communication

Every project manager believes he or she does a wonderful job of including everyone in the process. They interview the manufacturing, distribution, operations, sales, and accounting departments and document all of their "wish lists." They publish regular status reports back on the data gathering and include them in their meetings. While this is a very important part of the process and definitely must happen, it only scratches the surface.

Unless the impact of change is really communicated to each area, they will all continue to tell themselves that the status quo will be the norm. It is imperative that all of the folks impacted are in the loop from day one and see how the changes to be implemented will affect them and enhance the business going forward. If they do not see "what's in it for them," they can very easily scuttle a project and its intended improvements.

It's wise to understand that the folks who do the "heavy lifting" are generally the best source of input for changes in supply chain visibility. Also, realize that you are making a change to their regular routine and most folks bristle at this no matter what they tell you.

Train for Change

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