John R. Brandt

But there is a 'me,' especially in troubled times. Are you taking care of him or her?

What if you were so money that they'd keep paying you even after you're dead?

Becoming a highly paid, do-nothing executive isn't as easy as it looks.

Because blame avoidance never goes out of style

Hope I die before I have to manage yours.

Where 'Sorry' means never having to solve a customer's problem.

Translating what the guy across the table really means.

Understanding the who-do voodoo of to-do.

You can read these on a plane. You can read these on a train.

Some companies are more equal than others, especially in a merger of "equals."

The road to obscene riches begins with learning the Four "Rs" of Marketing.

Learn how to offer customer service without actually providing it.

Rule No. 1: Just don't do it.

Learn the four essential strategies to shifting the blame for your screw-ups.

Everyone has a story about outrageously inept customer behavior. We want to hear yours.

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