76% of customers who have a negative experience with a business switch to a competitor. And in today’s world, that loss doesn’t stop there—customers are more likely to widely share that negative experience through their social networks, influencing others and potentially resulting in more, costly losses.
Whether you are in customer service, or technical support or a management team, the pressure is on. It is a world where customer satisfaction has never been more important – and never more difficult to maintain, where traditional product organizations are shifting to a service paradigm, and traditional cost centers are being transformed into revenue generators.
Download this white paper to learn how to keep customer satisfaction up, costs down, and overall support center efficiency on the rise.
Paper contributed by LogMeIn.