Dear Dell: Your customer service is an embarrassment and I hope you do something about it. You've just lost one very big customer. Those were to have been the final words of tech blogger Jon Rettinger -- aka TechnoBuffalo -- in a very public YouTube breakup with Dell (IW 500/24) over a botched return order back in 2009. However, that was only the beginning of their relationship.  See Also: Manufacturing Innovation & Product Development Strategy Maybe it was the size ...

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