What are you doing to improve, and how do you know if you’re winning?
If you survey American manufacturing leaders and ask them these questions, no doubt you would receive many varied replies. There are lots of approaches to continuous improvement.
I remember our first application to the Malcolm Baldrige National Quality Award (MBNQA), in 1990. We knew we were good—we worked hard, we were smart and many of our products were innovative.
What else do you need?...More