Quality in the Age of the Customer
In the Age of the Customer, customers have much greater access to product news. They expect a fast response to product issues, and they can instantly share product complaints. Companies need to ensure that customers are part of a closed-loop quality process to address and mitigate issues as they arise.
Read Quality in the Age of the Customer for insights into assessing and improving your quality strategy.
- Learn the warning signs of insufficient quality systems
- Find out how to create a closed-loop quality system linking customers to products
- Understand the benefits of integrating product design and engineering with customer-facing teams
Learn how integrated quality with cloud PLM can bridge the gap between customers and products.
Paper contributed by propel.