Sponsored by Salesforce
In the era of the connected customer, delivering a superior, end-to-end customer experience has never been more important, especially for manufacturers.
For manufacturers, online contact and engagement centers are also no longer enough—onsite support must be connected as well. How could your manufacturing business revolutionize the way it manages field service from end to end? What would it look like if you were able to deliver personalized,smarter, faster field service that could transform the customer experience?
Manufacturing executives understand that their overall business models are changing, as 74% strongly or somewhat agree that within the next 10 years products will become loss leaders, while services (like data and maintenance) will be the primary revenue drivers of their companies.
Download this report to see how customer experience is a key differentiator for manufacturers and a cornerstone for success in the future.