Customer Relationships


Customer Feedback Is Overrated and Other Myths of Last-Mile Delivery Service

  • Sponsored

    UPS Industrial Buying Dynamics Study: Buyers Raise the Bar for Suppliers

    Traditional distributors, having evolved for decades with a classic, inventory-heavy business model, must find new ways to counteract rising threats from asset-light e-marketplaces, and from manufacturers with the advantages of intellectual property rights and service exclusivities....More
  • May 3, 2017

    Increase Your International Sales: How to Make Sure You Have the Right Export Documentation

    Join IndustryWeek and EXIM Bank for a free webinar and you’ll get a complete list of all of the documents you need in order to leverage export credit insurance....More
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    Case Study: Taking the Pain out of After-Sales Service

    Sealed Air’s Diversey Care division needed to supply parts for its TASKI floor cleaning machines to more than 500 field engineers across Europe, but getting these parts was proving to be time-consuming. Sealed Air teamed up with the supply chain experts at UPS and expanded their delivery options from 19 warehouses to over 15,000 UPS Access Point locations in Europe. This significantly reduced the time field engineers spent getting their spare parts, enabling Sealed Air to improve customer service and save on infrastructure, inventory and operating costs....More
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    Increasing Efficiencies in Your Industrial Supply Chain

    92% of industrial companies say rising competition is squeezing margins. (Source: UPS Industrial Buying Dynamics Study). Competitors are everywhere, and competitive advantages are in short supply. Boosting your bottom line in the face of greater competition is about finding efficiencies in your supply chain. UPS can help you find those efficiencies....More
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