Corporate Culture http://www.industryweek.com/taxonomy/term/6599/more en Customer Service – Is It an Oxymoron? http://www.industryweek.com/customer-relationships/customer-service-it-oxymoron <div class="node-body article-body"><div></div>“Under promise, over deliver” should be the norm rather than the exception. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/customer-relationships/customer-service-it-oxymoron" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/customer-service-it-oxymoron#comments Customer Relationships Corporate Culture Leadership Supply Chain News Wed, 20 Aug 2014 19:19:00 +0000 146101 at http://www.industryweek.com Copyright iStock, Thinkstock Leadership & Strategy: Fostering a Flame-Resistant Culture http://www.industryweek.com/flame-resistant <div class="node-body article-body"><div></div>Who better to craft the fire trucks being used in every city than the ones who use them every day, the ones putting their lives on the line? </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/flame-resistant" target="_blank">read more</a></p> http://www.industryweek.com/flame-resistant#comments Companies & Executives Corporate Culture Recruiting / Retention Leadership News Tue, 12 Aug 2014 18:30:00 +0000 145371 at http://www.industryweek.com Do Monetary Incentives or Rewards Drive Continuous Improvement? http://www.industryweek.com/ask-expert-lean-leadership/do-monetary-incentives-or-rewards-drive-continuous-improvement <div class="node-body article-body"><div></div>This question is often one of the more controversial and hotly debated topics with companies striving to achieve and sustain excellence. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/ask-expert-lean-leadership/do-monetary-incentives-or-rewards-drive-continuous-improvement" target="_blank">read more</a></p> http://www.industryweek.com/ask-expert-lean-leadership/do-monetary-incentives-or-rewards-drive-continuous-improvement#comments Ask the Expert - Lean Leadership Compensation Strategies Lean / Six-Sigma Corporate Culture Leadership Operations Workforce News Tue, 12 Aug 2014 18:18:00 +0000 145361 at http://www.industryweek.com <div> <div> Larry Fast, Founder and President</div> <div> <a href="http://pathwaysllc.net/" target="_blank">Pathways to Manufacturing Excellence</a></div> </div> <p>&nbsp;</p> Is It Worth the Effort to Teach Improvement Tools to All Employees? http://www.industryweek.com/lean-six-sigma/it-worth-effort-teach-improvement-tools-all-employees <div class="node-body article-body"><div></div>If your company is only relying on a handful of “experts” to implement improvements, don’t be surprised when the improvements are not sustained. Or, if an expert is not provided to support a team and there is no attempt to train or facilitate the team’s efforts, expect minimal impact. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/lean-six-sigma/it-worth-effort-teach-improvement-tools-all-employees" target="_blank">read more</a></p> http://www.industryweek.com/lean-six-sigma/it-worth-effort-teach-improvement-tools-all-employees#comments Lean / Six-Sigma Corporate Culture Engagement Leadership Operations Workforce News Mon, 28 Jul 2014 17:40:00 +0000 144131 at http://www.industryweek.com Sharing an Office with the Boss http://www.industryweek.com/leadership/sharing-office-boss <div class="node-body article-body"><div></div>Yoshiharu Ueki, president and representative director of Japan Airlines Co., doesn't have his own office.</div> <div class="field-content-focus"> <span>Content Classification:&nbsp;</span> Curated </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/leadership/sharing-office-boss" target="_blank">read more</a></p> http://www.industryweek.com/leadership/sharing-office-boss#comments Corporate Culture Engagement Leadership Workforce News Wed, 23 Jul 2014 18:10:00 +0000 143601 at http://www.industryweek.com Image courtesy of Yoshiharu Ueki Create an Open Innovation Culture through Competitions http://www.industryweek.com/workforce/create-open-innovation-culture-through-competitions <div class="field-byline"> Holly Lyke-Ho-Gland, APQC </div> <div class="node-body article-body"><div></div> A look at how three companies—British Telecommunications, Cisco Systems and Amway—use events and contests to engage employees and supply chain partners in their open innovation efforts. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/workforce/create-open-innovation-culture-through-competitions" target="_blank">read more</a></p> http://www.industryweek.com/workforce/create-open-innovation-culture-through-competitions#comments Corporate Culture Teamwork Finance Innovation Leadership Supply Chain Workforce News Tue, 24 Jun 2014 14:15:00 +0000 140781 at http://www.industryweek.com The Worst Job Interviews Ever [VIDEO GALLERY] http://www.industryweek.com/recruiting-retention/worst-job-interviews-ever-video-gallery <div class="node-body gallery-body"><div></div>Finding talent is tough enough, but sometimes job candidates don't make the process any easier on themselves, or on you.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/recruiting-retention/worst-job-interviews-ever-video-gallery" target="_blank">read more</a></p> http://www.industryweek.com/recruiting-retention/worst-job-interviews-ever-video-gallery#comments Around the Web Corporate Culture Labor / Employment Policy Recruiting / Retention Leadership Workforce Thu, 12 Jun 2014 18:48:00 +0000 121261 at http://www.industryweek.com O Recall, Recall! Wherefore Art Thou Recall? http://www.industryweek.com/blog/o-recall-recall-wherefore-art-thou-recall <div class="node-body blog-body"><div></div>Why are automotive recalls almost exclusively an American phenomenon?</div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/lean-leadership-ways">Lean Leadership Ways</a></li> </ul></div><p><a href="http://www.industryweek.com/blog/o-recall-recall-wherefore-art-thou-recall" target="_blank">read more</a></p> http://www.industryweek.com/blog/o-recall-recall-wherefore-art-thou-recall#comments Lean / Six-Sigma Corporate Culture Corporate Responsibility Transportation Leadership Operations Supply Chain Lean Leadership Ways Mon, 09 Jun 2014 14:10:00 +0000 120901 at http://www.industryweek.com Lean Retail: It's not Just for the Big Boys Anymore http://www.industryweek.com/blog/lean-retail-its-not-just-big-boys-anymore <div class="node-body blog-body"><div></div><p>While this might seem like a shameless plug for my new book from McGraw-Hill entitled &ldquo;<strong><em><a href="http://www.amazon.com/Lean-Wholesale-Retail-Paul-Myerson/dp/0071829857/ref=sr_1_2?ie=UTF8&amp;qid=1401801148&amp;sr=8-2&amp;keywords=myerson+lean">Lean Retail and Wholesale</a></em></strong>&rdquo; (&hellip;and it is!), I truly believe that the time has come for <u>all</u> retailers, large and small, to focus on the identification and elimination of waste in their businesses wherever it is found.</p></div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/lean-supply-chain">The Lean Supply Chain</a></li> </ul></div><p><a href="http://www.industryweek.com/blog/lean-retail-its-not-just-big-boys-anymore" target="_blank">read more</a></p> http://www.industryweek.com/blog/lean-retail-its-not-just-big-boys-anymore#comments Customer Relationships Lean / Six-Sigma Corporate Culture Planning & Forecasting The Lean Supply Chain Tue, 03 Jun 2014 13:35:00 +0000 120431 at http://www.industryweek.com What Percentage of Time Should Lean Leaders Spend on Maintenance Activity? http://www.industryweek.com/ask-expert-lean-leadership/what-percentage-time-should-lean-leaders-spend-maintenance-activity <div class="node-body article-body"><div></div>Very simply, if maintenance is constantly fire-fighting, that is confirmation of there not being a robust preventive and predictive maintenance process in place.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/ask-expert-lean-leadership/what-percentage-time-should-lean-leaders-spend-maintenance-activity" target="_blank">read more</a></p> http://www.industryweek.com/ask-expert-lean-leadership/what-percentage-time-should-lean-leaders-spend-maintenance-activity#comments Ask the Expert - Lean Leadership Lean / Six-Sigma Corporate Culture Maintenance News Tue, 13 May 2014 14:55:00 +0000 143791 at http://www.industryweek.com <div> Larry Fast, Founder and President</div> <div> <a href="http://pathwaysllc.net/" target="_blank">Pathways to Manufacturing Excellence</a></div>