Customer Relationships http://www.industryweek.com/taxonomy/term/6638/more en 5 Things Supply Chain Managers Need to Know about ISO 9001:2015 http://www.industryweek.com/supply-chain/5-things-supply-chain-managers-need-know-about-iso-90012015 <div class="field-byline"> Christine Hannon, director of team excellence, Team World </div> <div class="node-body article-body"><div></div>As you prepare for the latest revision of the ISO 9001 standard, here are five things to keep in mind to help ensure a smooth transition.</div> <p><a href="http://www.industryweek.com/supply-chain/5-things-supply-chain-managers-need-know-about-iso-90012015" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/5-things-supply-chain-managers-need-know-about-iso-90012015#comments Customer Relationships Lean / Six-Sigma Planning & Forecasting Quality Procurement Supplier Relationships Transportation Operations Supply Chain The Latest Fri, 17 Jun 2016 15:45:00 +0000 293301 at http://www.industryweek.com 5 Lessons for Successful B2B eCommerce http://www.industryweek.com/customer-relationships/5-lessons-successful-b2b-ecommerce <div class="field-byline"> Michael Moores, Founder and CEO, Envalo, Inc. </div> <div class="node-body article-body"><div></div>With B2B eCommerce growing rapidly, here are five ways manufacturers can build an engaging digital relationship with existing and prospective customers.</div> <p><a href="http://www.industryweek.com/customer-relationships/5-lessons-successful-b2b-ecommerce" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/5-lessons-successful-b2b-ecommerce#comments Customer Relationships Growth Strategies Information Technology The Latest Thu, 09 Jun 2016 19:05:00 +0000 290831 at http://www.industryweek.com Top 25 Supply Chains of 2016 http://www.industryweek.com/supply-chain/top-25-supply-chains-2016 <div class="node-body gallery-body"><div></div>Our look at the Top 25 (plus 2) Supply Chains of 2016 uncovers what the best companies in the world do, or are trying to do, to excel at managing their global supply chains.</div> <p><a href="http://www.industryweek.com/supply-chain/top-25-supply-chains-2016" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/top-25-supply-chains-2016#comments Customer Relationships Inventory Management Lean / Six-Sigma Logistics Planning & Forecasting Procurement Supplier Relationships Transportation Warehousing and Distribution Global Economy Innovation Leadership Operations Supply Chain Technology The Latest Mon, 06 Jun 2016 15:50:00 +0000 289451 at http://www.industryweek.com Raymond Corp. Takes a Lean Approach to Keep Its Customers Satisfied http://www.industryweek.com/manufacturing-leader-week/raymond-corp-takes-lean-approach-keep-its-customers-satisfied <div class="node-body article-body"><div></div>Cross-training and change management help keep forklift manufacturer The Raymond Corp. focused on the customer's needs.</div> <p><a href="http://www.industryweek.com/manufacturing-leader-week/raymond-corp-takes-lean-approach-keep-its-customers-satisfied" target="_blank">read more</a></p> http://www.industryweek.com/manufacturing-leader-week/raymond-corp-takes-lean-approach-keep-its-customers-satisfied#comments Change Management Customer Relationships Lean / Six-Sigma Leadership Manufacturing Leader of the Week Supply Chain The Latest Mon, 09 May 2016 02:01:00 +0000 281201 at http://www.industryweek.com <p> <style type="text/css">.pquote { background: url("http://www.industryweek.com/site-files/industryweek.com/files/uploads/2014/08/openquote-iw.png") no-repeat!important; color: #000000; font-style: italic; margin: 10px; padding: 10px 1px 1px 50px; font-size: 24px; } .article-image .image-description p { margin: 0; font-size: 16px; line-height: 1.9; } .image-description { background: #F8F8F8; font-size: 11px; padding: 5px 5px 3px; color: #000; font-weight: normal;!important; } .pcaption { padding-left: 20px; padding-right: 20px; font-size: 12px; line-height: 1.9; padding-bottom: 2px; } </style> </p> <blockquote class="pquote"> <p>I like leaders who are very hard on the problem and softer on the people.&quot;</p> <p><em>&nbsp;- Michael Field</em></p> </blockquote> <hr /> <p><strong>Title:</strong> CEO<br /> <strong>Organization: </strong>The Raymond Corp.<br /> <strong>Related Activities</strong>: Member of the Toyota Material Handling North America (TMHNA) executive team; Chairman &amp; Director of the New York Battery and Energy Storage Technology Consortium Inc.; Board Member of the New York State Southern Tier Regional Economic Development Council</p> <hr /> <p><em>The <strong>IndustryWeek <a href="http://www.industryweek.com/leadership/manufacturing-leader-week" target="_blank">Manufacturing Leader of the Week</a></strong> highlights the manufacturing leaders, executives and stars who are driving growth in today&#39;s industry and helping to shape the future of manufacturing.</em></p> <hr /> Benefits of Becoming a Factory of the Future http://www.industryweek.com/technology/benefits-becoming-factory-future <div class="field-byline"> Larry Korak, Industry &amp; Solution Strategy Director, Infor </div> <div class="node-body article-body"><div></div>In Part 3 of The Factory of the Future, a look at the benefits that will accrue to manufacturers who are ready to embrace IoT, robotics and other new technologies.</div> <p><a href="http://www.industryweek.com/technology/benefits-becoming-factory-future" target="_blank">read more</a></p> http://www.industryweek.com/technology/benefits-becoming-factory-future#comments Automation Customer Relationships Emerging Technologies Information Technology Technology Wed, 20 Apr 2016 19:03:00 +0000 277861 at http://www.industryweek.com <p>Among a wealth of benefits, the changes comprising the Factory of the Future must result in revenue gained and reduction in spending or waste.</p> Oli Scarff/Getty Images How to: Accelerate Operational Performance with Tomorrow's Manufacturing Technology http://www.industryweek.com/webinar/accelerate-performance <div class="field-deck"> An IndustryWeek-hosted webinar, sponsored by Kronos Incorporated </div> <div class="field-image-promo"> <img class="imagefield imagefield-field_image_promo" width="595" height="335" alt="" src="http://www.industryweek.com/site-files/industryweek.com/files/Robotics_Promo.gif?1465228782" /> </div> <fieldset class="fieldgroup group-webinar-details"><legend>Webinar Details</legend> <div class="field-webinar-date"> <span>Date &amp; Time:&nbsp;</span> <span class="date-display-single">Wednesday, June 8, 2016 - <span class="date-display-start">14:00</span><span class="date-display-separator"> - </span><span class="date-display-end">15:00</span></span> </div> <div class="field-time-description"> 1 hour </div> <div class="field-webinar-type"> <span>Event Type:&nbsp;</span> Live Webinar </div> <div class="field-webinar-cost"> <span>Cost:&nbsp;</span> Free </div> </fieldset> <div class="node-body webinar-body">Join us on June 8 for review and discussion of newly-released IndustryWeek survey results to understand which operational challenges are top of mind for your peers, and how you can leverage that information to prepare for manufacturing's tech-driven future.</div><fieldset class="fieldgroup group-registration-form"><legend>Registration Form</legend> <div class="field-accela"> http://pages.industryweek.com/IW_Digital_Kronos_AcceleratePerformance_WNR_JR_050316 </div> <div class="field-accela-form-length"> <span>Embedded Form Length:&nbsp;</span> 1325pixels </div> </fieldset> <div class="field-display-promo-image"> <span>Display Promo Image:&nbsp;</span> No </div> <p><a href="http://www.industryweek.com/webinar/accelerate-performance" target="_blank">read more</a></p> Customer Relationships Engagement Labor / Employment Policy Planning & Forecasting Software & Systems Strategic Planning & Execution Systems Integration Operations Supply Chain Workforce Webinars Tue, 19 Apr 2016 19:00:00 +0000 282011 at http://www.industryweek.com 3D Printing: Customers Taking Charge of the Supply Chain http://www.industryweek.com/supply-chain/3d-printing-customers-taking-charge-supply-chain <div class="field-byline"> Michael Gravier, Associate Professor, Bryant University </div> <div class="node-body article-body"><div></div>The demand economy, when paired with the advent of 3D printing, is a true game changer for the manufacturing industry. Here's why.</div> <p><a href="http://www.industryweek.com/supply-chain/3d-printing-customers-taking-charge-supply-chain" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/3d-printing-customers-taking-charge-supply-chain#comments Customer Relationships Emerging Technologies Planning & Forecasting Supply Chain Technology The Latest Additive Manufacturing Tue, 12 Apr 2016 17:20:00 +0000 276041 at http://www.industryweek.com Sean Gallup/Getty Images Improving Competitive Advantage with an Intelligent Supply Chain http://www.industryweek.com/planning-forecasting/improving-competitive-advantage-intelligent-supply-chain <div class="field-byline"> Nicole Snyder, JW Aluminum </div> <div class="node-body article-body"><div></div>Manufacturers need to shake off the traditional commodities mindset and embrace the idea of an intelligent supply chain.</div> <p><a href="http://www.industryweek.com/planning-forecasting/improving-competitive-advantage-intelligent-supply-chain" target="_blank">read more</a></p> http://www.industryweek.com/planning-forecasting/improving-competitive-advantage-intelligent-supply-chain#comments Customer Relationships Planning & Forecasting Procurement Supplier Relationships Supply Chain Technology The Latest Thu, 24 Mar 2016 20:15:00 +0000 272351 at http://www.industryweek.com 7 Great Things about Buying Counterfeits http://www.industryweek.com/supply-chain/7-great-things-about-buying-counterfeits <div class="field-byline"> William Shepherd, Partner, Holland &amp; Knight LLP </div> <div class="node-body article-body"><div></div>Learn about the hidden “benefits” you get every time you buy something that is counterfeit.</div> <p><a href="http://www.industryweek.com/supply-chain/7-great-things-about-buying-counterfeits" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/7-great-things-about-buying-counterfeits#comments Customer Relationships Emerging Markets Environment Procurement Supplier Relationships Supply Chain The Latest Wed, 09 Mar 2016 16:45:00 +0000 268541 at http://www.industryweek.com Why Measure Channel and Customer Profitability? http://www.industryweek.com/finance/why-measure-channel-and-customer-profitability <div class="node-body article-body"><div></div>Customers are the source of value creation for increasing shareholder wealth via increased profits, so why do so few companies validly measure and report customer profitability?</div> <p><a href="http://www.industryweek.com/finance/why-measure-channel-and-customer-profitability" target="_blank">read more</a></p> http://www.industryweek.com/finance/why-measure-channel-and-customer-profitability#comments Ideaxchange Budgeting & Reporting Customer Relationships Finance Supply Chain The Latest Mon, 11 Jan 2016 14:30:00 +0000 209161 at http://www.industryweek.com