Customer Relationships http://www.industryweek.com/taxonomy/term/6638/more en 'Extending Payment Terms' Is Just Another Term for Pilfering http://www.industryweek.com/procurement/extending-payment-terms-just-another-term-pilfering <div class="node-body article-body"><div></div>Don’t assume that OEMs have the power to call all of the shots. Suppliers have more leverage than they know.</div> <p><a href="http://www.industryweek.com/procurement/extending-payment-terms-just-another-term-pilfering" target="_blank">read more</a></p> http://www.industryweek.com/procurement/extending-payment-terms-just-another-term-pilfering#comments Ideaxchange Customer Relationships Procurement Supplier Relationships Finance Supply Chain The Latest Fri, 19 Aug 2016 15:39:00 +0000 349071 at http://www.industryweek.com Don't Waste Your Time Chasing Unicorns http://www.industryweek.com/procurement/dont-waste-your-time-chasing-unicorns <div class="node-body article-body"><div></div>There are usually no easy paths for doing things the right way, a lesson learned by those companies that got involved in online auctions.</div> <p><a href="http://www.industryweek.com/procurement/dont-waste-your-time-chasing-unicorns" target="_blank">read more</a></p> http://www.industryweek.com/procurement/dont-waste-your-time-chasing-unicorns#comments Ideaxchange Customer Relationships Procurement Supplier Relationships Supply Chain The Latest Mon, 01 Aug 2016 04:57:00 +0000 329451 at http://www.industryweek.com 4 Tips for Picking the Perfect Partner http://www.industryweek.com/small-mid-size-manufacturers/4-tips-picking-perfect-partner <div class="field-byline"> Micki Vandeloo </div> <div class="node-body article-body"><div></div><p>Guest blog post by Micki Vandeloo, GPC, President, Lakeview Consulting, Inc. It is so important for manufacturers to find and cultivate valuable partnerships. These partnerships can help manufacturers expand their service or product offerings; make their processes more efficient; and help specify and procure just the right equipment. When manufacturers are launching a new product </p></div> <p><a href="http://www.industryweek.com/small-mid-size-manufacturers/4-tips-picking-perfect-partner" target="_blank">read more</a></p> http://www.industryweek.com/small-mid-size-manufacturers/4-tips-picking-perfect-partner#comments IndustryWeek Wire Customer Relationships Small & Mid-Size Manufacturers Supplier Relationships Supply Chain The Latest Wed, 27 Jul 2016 15:40:08 +0000 327981 at http://www.industryweek.com Lost in Translation: Bridging the Gap Between Industrial MRO Buyers and Sellers http://www.industryweek.com/supplier-relationships/lost-translation-bridging-gap-between-industrial-mro-buyers-and-sellers <div class="field-byline"> Kelly Brock, UPS </div> <div class="node-body article-body"><div></div>The needs of MRO buyers are changing quickly, and it’s a challenge for sellers to keep up. Case in point: 72% of industrial products buyers would switch suppliers for a better website.</div> <p><a href="http://www.industryweek.com/supplier-relationships/lost-translation-bridging-gap-between-industrial-mro-buyers-and-sellers" target="_blank">read more</a></p> http://www.industryweek.com/supplier-relationships/lost-translation-bridging-gap-between-industrial-mro-buyers-and-sellers#comments Customer Relationships Procurement Supplier Relationships Supply Chain The Latest Wed, 20 Jul 2016 19:54:00 +0000 317931 at http://www.industryweek.com Gaining a Competitive Edge through Today's Circular Economy http://www.industryweek.com/supply-chain/gaining-competitive-edge-through-todays-circular-economy <div class="field-byline"> Kris Timmermans, Senior Managing Director, Accenture Strategy, Operations </div> <div class="node-body article-body"><div></div>Circular economy principles and the IoT are providing manufacturers new revenue streams and efficiencies as they help them turn waste into wealth.</div> <p><a href="http://www.industryweek.com/supply-chain/gaining-competitive-edge-through-todays-circular-economy" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/gaining-competitive-edge-through-todays-circular-economy#comments Customer Relationships Process Improvement Information Technology Innovation Supply Chain IoT and the Digitization of Manufacturing The Latest Fri, 15 Jul 2016 14:18:00 +0000 313521 at http://www.industryweek.com <p><span style="line-height: 20px; font-size: 12.8px;">Manufacturers can strategically mine and deliver information to inform their supply chains in nearly real-time thanks to intelligence collected by the Internet of Things (IoT), thereby supporting circular models.</span></p> 5 Things Supply Chain Managers Need to Know about ISO 9001:2015 http://www.industryweek.com/supply-chain/5-things-supply-chain-managers-need-know-about-iso-90012015 <div class="field-byline"> Christine Hannon, director of team excellence, Team World </div> <div class="node-body article-body"><div></div>As you prepare for the latest revision of the ISO 9001 standard, here are five things to keep in mind to help ensure a smooth transition.</div> <p><a href="http://www.industryweek.com/supply-chain/5-things-supply-chain-managers-need-know-about-iso-90012015" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/5-things-supply-chain-managers-need-know-about-iso-90012015#comments Customer Relationships Lean / Six-Sigma Planning & Forecasting Quality Procurement Supplier Relationships Transportation Operations Supply Chain The Latest Fri, 17 Jun 2016 15:45:00 +0000 293301 at http://www.industryweek.com 5 Lessons for Successful B2B eCommerce http://www.industryweek.com/customer-relationships/5-lessons-successful-b2b-ecommerce <div class="field-byline"> Michael Moores, Founder and CEO, Envalo, Inc. </div> <div class="node-body article-body"><div></div>With B2B eCommerce growing rapidly, here are five ways manufacturers can build an engaging digital relationship with existing and prospective customers.</div> <p><a href="http://www.industryweek.com/customer-relationships/5-lessons-successful-b2b-ecommerce" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/5-lessons-successful-b2b-ecommerce#comments Customer Relationships Growth Strategies Information Technology The Latest Thu, 09 Jun 2016 19:05:00 +0000 290831 at http://www.industryweek.com Top 25 Supply Chains of 2016 http://www.industryweek.com/supply-chain/top-25-supply-chains-2016 <div class="node-body gallery-body"><div></div>Our look at the Top 25 (plus 2) Supply Chains of 2016 uncovers what the best companies in the world do, or are trying to do, to excel at managing their global supply chains.</div> <p><a href="http://www.industryweek.com/supply-chain/top-25-supply-chains-2016" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/top-25-supply-chains-2016#comments Customer Relationships Inventory Management Lean / Six-Sigma Logistics Planning & Forecasting Procurement Supplier Relationships Transportation Warehousing and Distribution Global Economy Innovation Leadership Operations Supply Chain Technology The Latest Mon, 06 Jun 2016 15:50:00 +0000 289451 at http://www.industryweek.com Raymond Corp. Takes a Lean Approach to Keep Its Customers Satisfied http://www.industryweek.com/manufacturing-leader-week/raymond-corp-takes-lean-approach-keep-its-customers-satisfied <div class="node-body article-body"><div></div>Cross-training and change management help keep forklift manufacturer The Raymond Corp. focused on the customer's needs.</div> <p><a href="http://www.industryweek.com/manufacturing-leader-week/raymond-corp-takes-lean-approach-keep-its-customers-satisfied" target="_blank">read more</a></p> http://www.industryweek.com/manufacturing-leader-week/raymond-corp-takes-lean-approach-keep-its-customers-satisfied#comments Change Management Customer Relationships Lean / Six-Sigma Leadership Manufacturing Leader of the Week Supply Chain The Latest Mon, 09 May 2016 02:01:00 +0000 281201 at http://www.industryweek.com <p> <style type="text/css">.pquote { background: url("http://www.industryweek.com/site-files/industryweek.com/files/uploads/2014/08/openquote-iw.png") no-repeat!important; color: #000000; font-style: italic; margin: 10px; padding: 10px 1px 1px 50px; font-size: 24px; } .article-image .image-description p { margin: 0; font-size: 16px; line-height: 1.9; } .image-description { background: #F8F8F8; font-size: 11px; padding: 5px 5px 3px; color: #000; font-weight: normal;!important; } .pcaption { padding-left: 20px; padding-right: 20px; font-size: 12px; line-height: 1.9; padding-bottom: 2px; } </style> </p> <blockquote class="pquote"> <p>I like leaders who are very hard on the problem and softer on the people.&quot;</p> <p><em>&nbsp;- Michael Field</em></p> </blockquote> <hr /> <p><strong>Title:</strong> CEO<br /> <strong>Organization: </strong>The Raymond Corp.<br /> <strong>Related Activities</strong>: Member of the Toyota Material Handling North America (TMHNA) executive team; Chairman &amp; Director of the New York Battery and Energy Storage Technology Consortium Inc.; Board Member of the New York State Southern Tier Regional Economic Development Council</p> <hr /> <p><em>The <strong>IndustryWeek <a href="http://www.industryweek.com/leadership/manufacturing-leader-week" target="_blank">Manufacturing Leader of the Week</a></strong> highlights the manufacturing leaders, executives and stars who are driving growth in today&#39;s industry and helping to shape the future of manufacturing.</em></p> <hr /> Benefits of Becoming a Factory of the Future http://www.industryweek.com/technology/benefits-becoming-factory-future <div class="field-byline"> Larry Korak, Industry &amp; Solution Strategy Director, Infor </div> <div class="node-body article-body"><div></div>In Part 3 of The Factory of the Future, a look at the benefits that will accrue to manufacturers who are ready to embrace IoT, robotics and other new technologies.</div> <p><a href="http://www.industryweek.com/technology/benefits-becoming-factory-future" target="_blank">read more</a></p> http://www.industryweek.com/technology/benefits-becoming-factory-future#comments Automation Customer Relationships Emerging Technologies Information Technology Technology Wed, 20 Apr 2016 19:03:00 +0000 277861 at http://www.industryweek.com <p>Among a wealth of benefits, the changes comprising the Factory of the Future must result in revenue gained and reduction in spending or waste.</p> Oli Scarff/Getty Images