Customer Relationships http://www.industryweek.com/taxonomy/term/6638/more en How a Supplier Views a Customer http://www.industryweek.com/procurement/how-supplier-views-customer <div class="node-body article-body"><div></div>A look at the six different ways that an OEM customer might be seen by an individual supplier.</div> <p><a href="http://www.industryweek.com/procurement/how-supplier-views-customer" target="_blank">read more</a></p> http://www.industryweek.com/procurement/how-supplier-views-customer#comments Ideaxchange Customer Relationships Continuous Improvement Procurement Supplier Relationships Supply Chain The Latest Fri, 23 Jun 2017 17:25:00 +0000 721741 at http://www.industryweek.com Top 25 Supply Chains of 2017 http://www.industryweek.com/supply-chain/top-25-supply-chains-2017 <div class="node-body gallery-body"><div></div>IW's annual look at the Top 25 (plus 3) Supply Chains reveals what the best manufacturers and retailers are achieving as they manage their global operations.</div> <p><a href="http://www.industryweek.com/supply-chain/top-25-supply-chains-2017" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/top-25-supply-chains-2017#comments Customer Relationships Supply Chain Technology Inventory Management Logistics Planning & Forecasting Procurement Supplier Relationships Transportation Warehousing and Distribution Global Economy Operations Supply Chain Workforce The Latest Mon, 19 Jun 2017 19:30:00 +0000 716021 at http://www.industryweek.com The Customer Is Always Right Now http://www.industryweek.com/planning-forecasting/customer-always-right-now <div class="field-byline"> Doug Kimball and Srini Muthusrinivasan, JDA Software </div> <div class="node-body article-body"><div></div>A new retail-centric B2Me-Now model has emerged, requiring manufacturers to rethink how they go to market.</div> <p><a href="http://www.industryweek.com/planning-forecasting/customer-always-right-now" target="_blank">read more</a></p> http://www.industryweek.com/planning-forecasting/customer-always-right-now#comments Customer Relationships Supply Chain Technology Planning & Forecasting Supply Chain The Latest Mon, 19 Jun 2017 17:21:00 +0000 715711 at http://www.industryweek.com GE Tells Boeing It Won't Share 797 Engines with Two Arch-Rivals http://www.industryweek.com/strategic-planning-execution/ge-tells-boeing-it-wont-share-797-engines-two-arch-rivals <div class="node-body article-body"><div></div>David Joyce, head of GE’s aero-engines arm, said GE still carries “scars” from being one of three engine providers on the Airbus SE A330 plane two decades ago.</div> <p><a href="http://www.industryweek.com/strategic-planning-execution/ge-tells-boeing-it-wont-share-797-engines-two-arch-rivals" target="_blank">read more</a></p> http://www.industryweek.com/strategic-planning-execution/ge-tells-boeing-it-wont-share-797-engines-two-arch-rivals#comments Customer Relationships Companies & Executives Strategic Planning & Execution Supplier Relationships The Latest Mon, 19 Jun 2017 12:24:00 +0000 715001 at http://www.industryweek.com <p>GE&#39;s David Joyce</p> Copyright Justin Hession, Getty Images UPS Industrial Buying Dynamics Study: Buyers Raise the Bar for Suppliers http://www.industryweek.com/ups-industrial-buying-dynamics-study-buyers-raise-bar-suppliers <div class="node-body page-body"><div></div>Traditional distributors, having evolved for decades with a classic, inventory-heavy business model, must find new ways to counteract rising threats from asset-light e-marketplaces, and from manufacturers with the advantages of intellectual property rights and service exclusivities. </div><p><a href="http://www.industryweek.com/ups-industrial-buying-dynamics-study-buyers-raise-bar-suppliers" target="_blank">read more</a></p> Customer Relationships Supply Chain Insights Logistics Supplier Relationships Sponsored Fri, 09 Jun 2017 19:35:45 +0000 707491 at http://www.industryweek.com Who’s Taking Responsibility for Your Supply Chain? http://www.industryweek.com/supply-chain/who-s-taking-responsibility-your-supply-chain <div class="node-body article-body"><div></div>Manufacturers are being held to a higher standard of corporate social responsibility, and are developing new best practices to adapt their supply chain ecosystems accordingly.</div> <p><a href="http://www.industryweek.com/supply-chain/who-s-taking-responsibility-your-supply-chain" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/who-s-taking-responsibility-your-supply-chain#comments Customer Relationships Corporate Responsibility Labor / Employment Policy Procurement Supplier Relationships Global Economy Leadership Supply Chain Workforce The Latest Tue, 30 May 2017 02:01:00 +0000 694861 at http://www.industryweek.com <p>APP&rsquo;s deforestation efforts begin at nurseries such as this one, where trees are grown from seedlings before being transplanted to the rainforest.</p> APP How to Keep Your Supply Chain from Killing You, Part 2 http://www.industryweek.com/customer-relationships/how-keep-your-supply-chain-killing-you-part-2 <div class="field-byline"> Ned Hill, Professor of Public Administration and City &amp; Regional Planning, The Ohio State University’s John Glenn College of Public Affairs </div> <div class="node-body article-body"><div></div>It’s crucial to track the purchases of your customers, and to understand their purchasing strategies, or your business may be devoured by the Anaconda.</div> <p><a href="http://www.industryweek.com/customer-relationships/how-keep-your-supply-chain-killing-you-part-2" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/how-keep-your-supply-chain-killing-you-part-2#comments Customer Relationships Supply Chain The Latest Wed, 03 May 2017 15:03:00 +0000 667541 at http://www.industryweek.com <p>There are two polar-opposite supply chain&nbsp;models. One, the business relationship model, makes for stronger supply chains.</p> When Your Biggest Customers Want More, Maybe Say ‘No’ http://www.industryweek.com/customer-relationships/when-your-biggest-customers-want-more-maybe-say-no <div class="node-body article-body"><div></div>Can a big customer become too much of a good thing? Yes, if you break "The 10% Rule."</div> <p><a href="http://www.industryweek.com/customer-relationships/when-your-biggest-customers-want-more-maybe-say-no" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/when-your-biggest-customers-want-more-maybe-say-no#comments Ideaxchange Customer Relationships Supply Chain The Latest Fri, 28 Apr 2017 19:55:00 +0000 663121 at http://www.industryweek.com Increase Your International Sales: How to Make Sure You Have the Right Export Documentation http://www.industryweek.com/webinar/exim-documentation <div class="field-deck"> An IndustryWeek hosted webinar, sponsored by EXIM Bank </div> <div class="field-image-promo"> <img class="imagefield imagefield-field_image_promo" width="595" height="335" alt="" src="http://www.industryweek.com/site-files/industryweek.com/files/595x335_IYIS_2.jpg?1490787457" /> </div> <fieldset class="fieldgroup group-webinar-details"><legend>Webinar Details</legend> <div class="field-webinar-date"> <span>Date &amp; Time:&nbsp;</span> <span class="date-display-single">Wednesday, May 3, 2017 - <span class="date-display-start">14:00</span><span class="date-display-separator"> - </span><span class="date-display-end">15:00</span></span> </div> <div class="field-time-description"> 1 hour </div> <div class="field-webinar-type"> <span>Event Type:&nbsp;</span> Live Webinar </div> <div class="field-webinar-cost"> <span>Cost:&nbsp;</span> Free </div> </fieldset> <div class="node-body webinar-body">Join IndustryWeek and EXIM Bank for a free webinar and you’ll get a complete list of all of the documents you need in order to leverage export credit insurance.</div><fieldset class="fieldgroup group-registration-form"><legend>Registration Form</legend> <div class="field-accela"> http://pages.industryweek.com/IW_Digital_EXIM_IncreaseInternationalSales_WNR_JR_032717 </div> <div class="field-accela-form-length"> <span>Embedded Form Length:&nbsp;</span> 1400pixels </div> </fieldset> <div class="field-display-promo-image"> <span>Display Promo Image:&nbsp;</span> No </div> <p><a href="http://www.industryweek.com/webinar/exim-documentation" target="_blank">read more</a></p> Competitiveness Customer Relationships Emerging Markets Growth Strategies Expansion Management Strategic Planning & Execution Regulations Trade Finance Webinars Wed, 22 Mar 2017 13:33:00 +0000 613671 at http://www.industryweek.com Case Study: Taking the Pain out of After-Sales Service http://www.industryweek.com/case-study-taking-pain-out-after-sales-service <div class="node-body page-body"><div></div>Sealed Air’s Diversey Care division needed to supply parts for its TASKI floor cleaning machines to more than 500 field engineers across Europe, but getting these parts was proving to be time-consuming. Sealed Air teamed up with the supply chain experts at UPS and expanded their delivery options from 19 warehouses to over 15,000 UPS Access Point locations in Europe. This significantly reduced the time field engineers spent getting their spare parts, enabling Sealed Air to improve customer service and save on infrastructure, inventory and operating costs. </div><p><a href="http://www.industryweek.com/case-study-taking-pain-out-after-sales-service" target="_blank">read more</a></p> Customer Relationships Supply Chain Insights Logistics Supplier Relationships Sponsored Tue, 14 Mar 2017 18:53:03 +0000 603801 at http://www.industryweek.com