Customer Relationships http://www.industryweek.com/taxonomy/term/6638/more en Is Your Supply Chain Improving You? http://www.industryweek.com/supply-chain/your-supply-chain-improving-you <div class="node-body article-body"><div></div>To improve your supply chain's competitiveness, look to your suppliers and customers for help. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/supply-chain/your-supply-chain-improving-you" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/your-supply-chain-improving-you#comments Customer Relationships Process Improvement Corporate Culture Strategic Planning & Execution Supplier Relationships Supply Chain Include in the Latest Tue, 25 Nov 2014 14:15:00 +0000 154321 at http://www.industryweek.com The Hidden Asset in the Supply Chain http://www.industryweek.com/procurement/hidden-asset-supply-chain <div class="field-byline"> Jimmy Anklesaria, Anklesaria Group </div> <div class="node-body article-body"><div></div>Companies should give contract manufacturers more flexibility in the sourcing strategy and take advantage of the value they have to offer.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/procurement/hidden-asset-supply-chain" target="_blank">read more</a></p> http://www.industryweek.com/procurement/hidden-asset-supply-chain#comments Customer Relationships Procurement Supplier Relationships Global Economy Supply Chain Include in the Latest Fri, 21 Nov 2014 17:34:00 +0000 153991 at http://www.industryweek.com devke/iStock The Growing Role of the Customer in Defining Quality http://www.industryweek.com/quality/growing-role-customer-defining-quality <div class="field-byline"> Holly Lyke-Ho-Gland, APQC </div> <div class="node-body article-body"><div></div>Because quality and customers are so closely aligned in successful organizations, the two concepts are intersecting into a customer-centric quality culture.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/quality/growing-role-customer-defining-quality" target="_blank">read more</a></p> http://www.industryweek.com/quality/growing-role-customer-defining-quality#comments Customer Relationships Lean / Six-Sigma Quality Operations Supply Chain Include in the Latest Wed, 12 Nov 2014 16:07:00 +0000 152841 at http://www.industryweek.com triloks/iStock Three Strategies to Start Your Lean Supply Chain Journey http://www.industryweek.com/customer-relationships/three-strategies-start-your-lean-supply-chain-journey <div class="field-byline"> Olivier Larue, Ydatum Operations Management Engineering </div> <div class="node-body article-body"><div></div>Seeking supply chain success? Think cooperative, not just competitive.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/customer-relationships/three-strategies-start-your-lean-supply-chain-journey" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/three-strategies-start-your-lean-supply-chain-journey#comments Customer Relationships Lean / Six-Sigma Supplier Relationships Operations Supply Chain Include in the Latest Thu, 06 Nov 2014 19:50:00 +0000 152671 at http://www.industryweek.com Harvepino/Thinkstock 6 Ways to Leverage Customer Experience for Revenue Growth http://www.industryweek.com/corporate-finance-tax/6-ways-leverage-customer-experience-revenue-growth <div class="field-byline"> Chad Yoshinaka, GE Capital </div> <div class="node-body article-body"><div></div>Companies with a complete understanding of their customers—and can use that data to invest wisely in the appropriate solutions—will outpace their competitors.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/corporate-finance-tax/6-ways-leverage-customer-experience-revenue-growth" target="_blank">read more</a></p> http://www.industryweek.com/corporate-finance-tax/6-ways-leverage-customer-experience-revenue-growth#comments Customer Relationships Corporate Finance & Tax Finance Leadership Include in the Latest Thu, 09 Oct 2014 14:30:00 +0000 150391 at http://www.industryweek.com Is Alibaba's Supply Chain Ready to Take On Amazon? http://www.industryweek.com/customer-relationships/alibabas-supply-chain-ready-take-amazon <div class="field-byline"> Bob Heaney and Omer Minkara, Aberdeen Group </div> <div class="node-body article-body"><div></div>Amazon has a clear supply chain edge over Alibaba, meaning the Chinese ecommerce giant will have to play catch-up if it hopes to compete in the U.S. market.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/customer-relationships/alibabas-supply-chain-ready-take-amazon" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/alibabas-supply-chain-ready-take-amazon#comments Customer Relationships Logistics Transportation Warehousing and Distribution Supply Chain Technology Include in the Latest Wed, 01 Oct 2014 15:30:00 +0000 149711 at http://www.industryweek.com Andrew Burton/Getty Images Are You Up to the Challenge of Omni-Channel? http://www.industryweek.com/blog/are-you-challenge-omni-channel <div class="node-body blog-body"><div></div>Most manufacturers would prefer to outsource the responsibility of figuring out what to do about omni-channel, but there aren't enough experts to go around.</div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/chain-reactions">Chain Reactions</a></li> </ul></div><p><a href="http://www.industryweek.com/blog/are-you-challenge-omni-channel" target="_blank">read more</a></p> http://www.industryweek.com/blog/are-you-challenge-omni-channel#comments Customer Relationships Inventory Management Logistics Transportation Warehousing and Distribution Supply Chain Chain Reactions Fri, 26 Sep 2014 19:35:00 +0000 149401 at http://www.industryweek.com 2015 IW Best Plants Conference: Call For Speakers http://www.industryweek.com/callforspeakers <div class="node-body article-body"><div></div>IndustryWeek is inviting speakers to submit proposals for the 2015 IW Best Plants conference.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/callforspeakers" target="_blank">read more</a></p> http://www.industryweek.com/callforspeakers#comments Change Management Customer Relationships Energy Management Education / Training Inventory Management Lean / Six-Sigma Process Improvement Engagement Maintenance Product Development IW Best Plants Awards Planning & Forecasting Quality Safety Supplier Relationships Teamwork Innovation Leadership Operations Supply Chain Technology Workforce Tue, 09 Sep 2014 15:49:00 +0000 35471 at http://www.industryweek.com 2014 IW 1000: Jabil Circuit -- The Manufacturer's Manufacturer http://www.industryweek.com/industryweek-1000/2014-iw-1000-jabil-circuit-manufacturers-manufacturer <div class="node-body article-body"><div></div>The global contract manufacturer looks to diversify and grow while maintaining its production prowess and customer focus.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/industryweek-1000/2014-iw-1000-jabil-circuit-manufacturers-manufacturer" target="_blank">read more</a></p> http://www.industryweek.com/industryweek-1000/2014-iw-1000-jabil-circuit-manufacturers-manufacturer#comments Automation Customer Relationships Companies & Executives Lean / Six-Sigma The IndustryWeek 1000 Growth Strategies Leadership Supply Chain Include in the Latest Mon, 08 Sep 2014 12:00:00 +0000 146771 at http://www.industryweek.com <p>Jabil CEO Mark Mondello: &quot;We rarely if ever get upset with people making mistakes. If we&#39;re not making mistakes, we&#39;re not pushing hard enough for innovative solutions for customers.&quot;</p> Leaning into the Supply Chain http://www.industryweek.com/supply-chain/leaning-supply-chain <div class="node-body article-body"><div></div>The next big push in continuous improvement is focused on reducing and eliminating waste on an enterprise-wide scale. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/supply-chain/leaning-supply-chain" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/leaning-supply-chain#comments Customer Relationships Inventory Management Lean / Six-Sigma Logistics Procurement Supplier Relationships Warehousing and Distribution Operations Supply Chain Include in the Latest Fri, 05 Sep 2014 15:34:00 +0000 146781 at http://www.industryweek.com