Customer Relationships http://www.industryweek.com/taxonomy/term/6638/more en 6 Ways to Leverage Customer Experience for Revenue Growth http://www.industryweek.com/corporate-finance-tax/6-ways-leverage-customer-experience-revenue-growth <div class="field-byline"> Chad Yoshinaka, GE Capital </div> <div class="node-body article-body"><div></div>Companies with a complete understanding of their customers—and can use that data to invest wisely in the appropriate solutions—will outpace their competitors.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/corporate-finance-tax/6-ways-leverage-customer-experience-revenue-growth" target="_blank">read more</a></p> http://www.industryweek.com/corporate-finance-tax/6-ways-leverage-customer-experience-revenue-growth#comments Customer Relationships Corporate Finance & Tax Finance Leadership News Thu, 09 Oct 2014 14:30:00 +0000 150391 at http://www.industryweek.com Is Alibaba's Supply Chain Ready to Take On Amazon? http://www.industryweek.com/customer-relationships/alibabas-supply-chain-ready-take-amazon <div class="field-byline"> Bob Heaney and Omer Minkara, Aberdeen Group </div> <div class="node-body article-body"><div></div>Amazon has a clear supply chain edge over Alibaba, meaning the Chinese ecommerce giant will have to play catch-up if it hopes to compete in the U.S. market.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/customer-relationships/alibabas-supply-chain-ready-take-amazon" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/alibabas-supply-chain-ready-take-amazon#comments Customer Relationships Logistics Transportation Warehousing and Distribution Supply Chain Technology News Wed, 01 Oct 2014 15:30:00 +0000 149711 at http://www.industryweek.com Andrew Burton/Getty Images Are You Up to the Challenge of Omni-Channel? http://www.industryweek.com/blog/are-you-challenge-omni-channel <div class="node-body blog-body"><div></div>Most manufacturers would prefer to outsource the responsibility of figuring out what to do about omni-channel, but there aren't enough experts to go around.</div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/chain-reactions">Chain Reactions</a></li> </ul></div><p><a href="http://www.industryweek.com/blog/are-you-challenge-omni-channel" target="_blank">read more</a></p> http://www.industryweek.com/blog/are-you-challenge-omni-channel#comments Customer Relationships Inventory Management Logistics Transportation Warehousing and Distribution Supply Chain Chain Reactions Fri, 26 Sep 2014 19:35:00 +0000 149401 at http://www.industryweek.com 2015 IW Best Plants Conference: Call For Speakers http://www.industryweek.com/callforspeakers <div class="node-body article-body"><div></div>IndustryWeek is inviting speakers to submit proposals for the 2015 IW Best Plants conference.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/callforspeakers" target="_blank">read more</a></p> http://www.industryweek.com/callforspeakers#comments Change Management Customer Relationships Energy Management Education / Training Inventory Management Lean / Six-Sigma Process Improvement Engagement Maintenance Product Development IW Best Plants Planning & Forecasting Quality Safety Supplier Relationships Teamwork Innovation Leadership Operations Supply Chain Technology Workforce Tue, 09 Sep 2014 15:49:00 +0000 35471 at http://www.industryweek.com 2014 IW 1000: Jabil Circuit -- The Manufacturer's Manufacturer http://www.industryweek.com/industryweek-1000/2014-iw-1000-jabil-circuit-manufacturers-manufacturer <div class="node-body article-body"><div></div>The global contract manufacturer looks to diversify and grow while maintaining its production prowess and customer focus.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/industryweek-1000/2014-iw-1000-jabil-circuit-manufacturers-manufacturer" target="_blank">read more</a></p> http://www.industryweek.com/industryweek-1000/2014-iw-1000-jabil-circuit-manufacturers-manufacturer#comments Automation Customer Relationships Companies & Executives Lean / Six-Sigma The IndustryWeek 1000 Growth Strategies Leadership Supply Chain News Mon, 08 Sep 2014 12:00:00 +0000 146771 at http://www.industryweek.com <p>Jabil CEO Mark Mondello: &quot;We rarely if ever get upset with people making mistakes. If we&#39;re not making mistakes, we&#39;re not pushing hard enough for innovative solutions for customers.&quot;</p> Leaning into the Supply Chain http://www.industryweek.com/supply-chain/leaning-supply-chain <div class="node-body article-body"><div></div>The next big push in continuous improvement is focused on reducing and eliminating waste on an enterprise-wide scale. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/supply-chain/leaning-supply-chain" target="_blank">read more</a></p> http://www.industryweek.com/supply-chain/leaning-supply-chain#comments Customer Relationships Inventory Management Lean / Six-Sigma Logistics Procurement Supplier Relationships Warehousing and Distribution Operations Supply Chain News Fri, 05 Sep 2014 15:34:00 +0000 146781 at http://www.industryweek.com How to Lead a Manufacturing Revolution http://www.industryweek.com/leadership/how-lead-manufacturing-revolution <div class="node-body article-body"><div></div>Siemens Industry CEO opens up about his role in the American Manufacturing Renaissance and what it means for manufacturing, the workforce and the industries of the future. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/leadership/how-lead-manufacturing-revolution" target="_blank">read more</a></p> http://www.industryweek.com/leadership/how-lead-manufacturing-revolution#comments Competitiveness Customer Relationships Companies & Executives Emerging Technologies Growth Strategies Leadership Technology News Thu, 28 Aug 2014 17:30:00 +0000 146601 at http://www.industryweek.com <style type="text/css"> .pquote { background: url("http://www.industryweek.com/site-files/industryweek.com/files/uploads/2014/08/openquote-iw.png") no-repeat!important; color: #000000; font-style: italic; margin: 10px; padding: 10px 1px 1px 50px; font-size: 24px; } .article-image .image-description p { margin: 0; font-size: 16px; line-height: 1.9; } .image-description { background: #F8F8F8; font-size: 11px; padding: 5px 5px 3px; color: #000; font-weight: normal;!important; } .pcaption { padding-left: 20px; padding-right: 20px; font-size: 12px; line-height: 1.9; padding-bottom: 2px; }</style> <blockquote class="pquote"> <p><em>We are on the verge of a complete new era for manufacturing.&quot;</em></p> <p><em>&nbsp;-- Helmuth Ludwig</em></p> </blockquote> <div class="pcaption"> <hr /> <p><strong>Title:</strong> Chief Executive Officer<br /> <strong>Company: </strong>Siemens Industry Sector for the United States<br /> <strong>Prior Positions:</strong> President Siemens Systems Engineering Business Unit, President Siemens PLM Software<br /> <strong>Degrees / Honors: </strong><br /> Master&rsquo;s, University of Karlsruhe<br /> MBA, University of Chicago<br /> PhD, Christian Albrechts University</p> <hr /> <p><em>The <strong>IndustryWeek Leader of the Week</strong> highlights the manufacturing leaders, executives and stars who are driving growth in today&#39;s industry and helping to shape the future of manufacturing.</em></p> </div> <p>&nbsp;</p> Who Says You Can't Manufacture Electronics in the US? http://www.industryweek.com/leadership/who-says-you-cant-manufacture-electronics-us <div class="node-body article-body"><div></div>Firstronic CEO John Sammut explains his strategy for building an electronics company that manufactures in the U.S.--and exports to Korea, China, Mexico and India.</div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/leadership/who-says-you-cant-manufacture-electronics-us" target="_blank">read more</a></p> http://www.industryweek.com/leadership/who-says-you-cant-manufacture-electronics-us#comments Competitiveness Customer Relationships Companies & Executives Growth Strategies Leadership News Wed, 20 Aug 2014 22:07:00 +0000 144861 at http://www.industryweek.com <style type="text/css"> .pquote { background: url("http://www.industryweek.com/site-files/industryweek.com/files/uploads/2014/08/openquote-iw.png") no-repeat!important; color: #000000; font-style: italic; margin: 10px; padding: 10px 1px 1px 50px; font-size: 24px; } .article-image .image-description p { margin: 0; font-size: 16px; line-height: 1.9; } .image-description { background: #F8F8F8; font-size: 11px; padding: 5px 5px 3px; color: #000; font-weight: normal;!important; } .pcaption { padding-left: 20px; padding-right: 20px; font-size: 12px; line-height: 1.9; padding-bottom: 2px; }</style> <blockquote class="pquote"> <p><em>We are ... different from the typical contract manufacturer that is chasing any business they can get their hands on.&rdquo;&nbsp; -- John Sammut</em></p> </blockquote> <div class="pcaption"> <hr /> <p><strong>Title:</strong> President &amp; CEO<br /> <strong>Company: </strong>Firstronic LLC<br /> <strong>Industry: </strong>Electronics Contract Manufacturing<br /> <strong>Prior Positions:</strong> CEO, Live Sports Radio, LLC; President &amp; CEO, EPIC Technologies, LLC<br /> <strong>Degrees / Honors: BS, Electrical Engineering and Industrial Management </strong>from Lawrence Technological University; <strong>MBA</strong> from INSEAD, the European Institute of International Business<br /> <strong>Ernst &amp; Young Entrepreneur of the Year,</strong> Technology, Midwest Region, 2006</p> <hr /> <p><em>The <strong>IndustryWeek Leader of the Week</strong> highlights the manufacturing leaders, executives and stars who are driving growth in today&#39;s industry and helping to shape the future of manufacturing.</em></p> </div> <p>&nbsp;</p> Photo Courtesy of Grand Rapids Business Journal Customer Service – Is It an Oxymoron? http://www.industryweek.com/customer-relationships/customer-service-it-oxymoron <div class="node-body article-body"><div></div>“Under promise, over deliver” should be the norm rather than the exception. </div> <div class="og_rss_groups"></div><p><a href="http://www.industryweek.com/customer-relationships/customer-service-it-oxymoron" target="_blank">read more</a></p> http://www.industryweek.com/customer-relationships/customer-service-it-oxymoron#comments Customer Relationships Corporate Culture Leadership Supply Chain News Wed, 20 Aug 2014 19:19:00 +0000 146101 at http://www.industryweek.com Copyright iStock, Thinkstock The Overseas Sourcing Decision http://www.industryweek.com/blog/overseas-sourcing-decision <div class="node-body blog-body"><div></div>MCT isn’t just a lead-time metric of office and shop floor operations. It also includes the time needed to deliver products to a customer’s point-of-use. </div> <div class="og_rss_groups"><ul class="links"><li class="og_links first last"><a href="/blog/next-generation-supply-management">Next Generation Supply Management</a></li> </ul></div><p><a href="http://www.industryweek.com/blog/overseas-sourcing-decision" target="_blank">read more</a></p> http://www.industryweek.com/blog/overseas-sourcing-decision#comments Customer Relationships Procurement Supplier Relationships Trade Global Economy Supply Chain Next Generation Supply Management Fri, 15 Aug 2014 20:12:00 +0000 145801 at http://www.industryweek.com