More in Customer Relationships

Most small- to medium-size businesses have been slow to get on the social media bandwagon, but that is about to change, according to Constant Contact, the online marketing firm....More

Storm damage to your critical suppliers and customers may cause you significant losses, but insurance may provide protection for your bottom line....More

Supply chain project brings suppliers, wholesalers and retailers to the same table....More

Three proven actions that automobile manufacturers should take to ensure win-win outcomes reward both suppliers and their customers....More

Last week I had a meeting with a prospective client who said he needed some help with supply chain management. The problem as described to me by the VP of Global Operations at this well respected technology company was quite simple, 'My product lead times are too damn long... my whole supply chain is too damn long.' So in traditional consulting fashion I asked a few, not especially difficult questions like, 'How long are your product lead times?', and the ever important, 'How long do they need to be?'....More

U.S. oil giant Exxon Mobil's Nigerian subsidiary warned on Wednesday it may not meet production expectations following the shutdown of a pipeline after an oil spill off southern Akwa Ibom state....More

Increasing sales using inquiries requires a commitment to follow-up and qualify every inquiry....More

People are very interested in the smallest details of the global supply chain that produces the products they purchase and use....More

The move will mark the first time the automaker has trimmed domestic output in about a decade....More

$660 Million Investment will extend use 11 years longer than planned....More

Transportation costs are outpacing the slow rise in shipment volumes....More