Date: This webinar is now available on-demand
Originally Broadcast: Tuesday, January 16, 2018, 2:00 p.m. EST (GMT -5, New York)
Duration: 1 Hour
Event Type: On-Demand Webinar
Many manufacturers have visibility into the use of their resources on their own property, but what happens when employees operate off site can be tenuous at best. World-class operation of field service management enables both more efficient resource utilization and delighted customers.
Join us on January 16 to understand field service growth and what is driving servitization as well as other field service trends such as preventative and predictive AI; field service and the digital thread; and field service and digital twin.
Hear directly from Aggreko, a supplier and manufacturer of power generation and temperature control equipment, how they surmounted their lack of insight into field utilization, scheduling and spares availability, which increased costs and degraded repair rates and customer satisfaction to turn both of their pain points into success stories.
Join experts from Salesforce and Capgemini along with Aggreko to learn how to develop and operate an end-to-end solution with improved customer experience and optimized service operations at lower costs.
Join us at this webinar to learn about:
- Explosive growth and critical field service trends
- How Aggreko used field service to improve performance and customer satisfaction
- How Field Service Lightning Accelerator extends Service Cloud and Field Service Lightning & drives service innovation
Bill Donlan, Salesforce Service Line Leader, Capgemini
Bill Donlan is the Vice President responsible for the Salesforce practice at Capgemini in North America. Bill also leads Capgemini’s Smart Services solution offering which is an end-to-end offering including Field Services. Bill has led global field service initiatives for more than 20 companies include Philips, Johnson Controls and several divisions of General Electric. Bill has led the design and construction of Capgemini’s toolkit of accelerators for Salesforce Field Service Lightning related to parts, invoicing, service contracts, asset hierarchy, and complex work order debrief.
Bill has more than 25+ years of experience helping companies improve customer and value chain (including partners, vendors, and employees) relationships through a combination of business strategy, process tuning and industry best practices, and technology integration. Bill has experience with more than 100 CRM implementation projects involving the functional areas of sales, field services, customer service, marketing and channel management. His industry experience is focused in Manufacturing, High Technology, Consumer Products, Life Sciences and Travel/Transportation. Bill is a recognized leader in the area of Service Lifecycle Management and Field Services and has been invited to speak at several local CRM user groups and has also participated on a Gartner Group National Sales Transformation Using Technology Best Practices Panel.
Robert Wyroski, Continuous Improvement Lead - Services, Aggreko
The majority of Robert Wyroski’s tenure with Aggreko has been in the field of Operations, from Logistics Management to Operations Coordination, as well including a few years on the Sales team. Currently, as a continuous improvement lead (based in North America) he is responsible for development and implementation of systems and process that lead to efficiency gains and waste reductions within the business. As an Orange Excellence (Aggreko’s continuous improvement program) Black belt, Robert helps maintain and build improvement programs as well train new comers to the program we fondly refer to as Orange Belts.
This webinar will be conducted using a slides-and-audio format. After you complete your registration, you will receive a confirmation email with details for joining the webinar.