Motorola Sector Wins Baldrige Award

Jan. 13, 2005
By John S. McClenahen The 2002 manufacturing winner of the Malcolm Baldrige National Quality Award is the Commercial, Government & Industrial Solutions Sector (CGISS) business of Schaumburg, Ill.-based Motorola Inc. CGISS is a supplier of two-way radio ...
ByJohn S. McClenahen The 2002 manufacturing winner of the Malcolm Baldrige National Quality Award is the Commercial, Government & Industrial Solutions Sector (CGISS) business of Schaumburg, Ill.-based Motorola Inc. CGISS is a supplier of two-way radio systems and products. Among other practices, CGISS uses "Performance Excellence Scorecards" in the implementation of strategic objectives and employs "M-Gates," an integrated product-development and life-cycle process administered by cross-functional product teams. "We are enormously pleased and honored by this recognition of our businesswide, continuous-improvement process," says Robert L. Barnett, executive vice president of Motorola Inc., and president and CEO of CGISS. The Baldrige small business winner is the printing division of Branch-Smith Inc., a fourth-generation Fort Worth, Texas, family business. The printing division produces magazines, catalogs, directories and books. The third Baldrige winner for 2002 is SSM Health Care, a not-for-profit Catholic provider of health-care services through 21 acute-care hospitals and three nursing homes in four states. It is the first winner in the Baldrige's health-care category. This year, a total of 49 organizations submitted Baldrige applications in five categories: manufacturing, education, health care, service and small business. There were no award recipients in education or service. Since 1988, some 49 organizations have received Baldrige Awards, created by Congress in 1987 to enhance U.S. competitiveness and named for the 26th U.S. Secretary of Commerce. Applicants are evaluated on seven criteria: leadership, strategic planning, customer and market focus, information and analysis, human-resource focus, process management, and results. The 2002 awards are to be presented at a Washington, D.C., ceremony in early 2003.

Popular Sponsored Recommendations

Empowering the Modern Workforce: The Power of Connected Worker Technologies

March 1, 2024
Explore real-world strategies to boost worker safety, collaboration, training, and productivity in manufacturing. Emphasizing Industry 4.0, we'll discuss digitalization and automation...

3 Best Practices to Create a Product-Centric Competitive Advantage with PRO.FILE PLM

Jan. 25, 2024
Gain insight on best practices and strategies you need to accelerate engineering change management and reduce time to market. Register now for your opportunity to accelerate your...

Transformative Capabilities for XaaS Models in Manufacturing

Feb. 14, 2024
The manufacturing sector is undergoing a pivotal shift toward "servitization," or enhancing product offerings with services and embracing a subscription model. This transition...

Shifting Your Business from Products to Service-Based Business Models: Generating Predictable Revenues

Oct. 27, 2023
Executive summary on a recent IndustryWeek-hosted webinar sponsored by SAP

Voice your opinion!

To join the conversation, and become an exclusive member of IndustryWeek, create an account today!