Sponsored by Salesforce Research
Salesforce Research surveyed 291 customer service professionals in the manufacturing industry worldwide to discover how elevated customer expectations are changing the game.
This report highlights 10 of the biggest customer service shifts that manufacturers are facing today. Some of the most noticeable trends in manufacturing are:
- How Manufacturers Investing in Customer Service to Differentiate and Leverage Themselves among Competitors
- How Artificial Intelligence is Accelerating in the Manufacturing World
- How Manufacturers Are Rolling Out Omni-Channel Services to Streamline Experiences
- How IoT See Triple-Digit Growth among Manufacturing Service Teams
Download this report for a deeper analysis and metric breakdown how these 10 trends are affecting manufacturing.