Skip navigation
Milliken Training Course

Online Training: Benchmarking a World-Class Daily Management System

An online training course produced by IndustryWeek, in partnership with Milliken Performance Solutions

Date: This webinar is now available On-Demand.
Event Type: On-Demand Webinar
Cost: $199

Click here to purchase


Milliken has earned 54 Japanese Institute of Plant Maintenance Excellence awards and has been named twice by EHS Today among the 12 safest companies in North America. An innovation company that has been exploring, discovering and creating ways to enhance people's lives since 1865, Milliken is a leader in maintenance and reliability.

Milliken is the only American company that has won the top manufacturing award in both the United States and Japan -- the Malcolm Baldrige National Quality Award in the U.S. and the TPM Excellence Award sponsored by the Japan Institute of Plant Maintenance. In addition, Milliken has been named one of the World's Most Ethical Companies by Ethisphere magazine for 5 years in a row.

Milliken's unique approach to a daily management system can help any organization create a unique state of operational excellence. Positioning its workload as 20% daily operations, 60% continuous improvement/innovation working in cross-functional teams, and reducing the firefighting to 20%, Milliken has completely addressed the failures of a traditional management model. This presentation will offer a stronger investigation into Milliken's Daily Management System -- what has worked and why and how you may avoid portions of the journey that failed. Born out of more than 30 years of evolved manufacturing processes, Milliken is a company you can benchmark to accelerate your maintenance and reliability journey.

What you'll learn

Through numerous real-world Milliken examples, you will be able to understand the fundamental beliefs and strategies behind building maintenance and reliability excellence through a system. Using Milliken's 30 year journey as a benchmark, you will gain an overview of how Milliken:

  • Creates, trains, and educates teams which promote a collaborative relationship between its maintenance and productions departments
  • Sustains operational improvements through cascading goals and a daily management system with layered auditing
  • Provides both "block and tackle" to stabilize and improve its equipment
  • Reduces its costs while increasing quality, profitability and plant morale
  • Provides the correct type of leadership to suit a strong maintenance environment
  • Creates a safer work environment

What others are saying

"What I liked best about this training were the examples of the Milliken Performance System tools and useful ideas which are not just theory."
        -- Allison Rutherford, Maintenance Supervisor, Johnson & Johnson

"I liked learning how to link quality and business tools with maintenance practices to support business needs."
        -- Mike Zimmerling, Equipment and Maintenance Engineer, L-3 Communications

"Instructors were knowledgeable of the process and believe in the culture."
        -- John Thomas, Plant Facilities Engineer, GIW Industries

"Interesting and good approach to the subject matter especially with real time situations."
        -- Sam Head, Vice President-Construction, APAC Midsouth

Who should attend

Anyone interested in achieving efficiencies and reliability, including but not limited to:

    CEOs, COOs, and CFOs
    Plant Managers
    Operations Directors
    Maintenance Professionals
    Reliability Engineers
    Maintenance Managers
    Reliability Technicians
    Human Resource Directors
    Vice Presidents of Operations
    Vice Presidents of Production
    Manufacturing Engineers
    Maintenance Technicians
    Continuing Improvement Managers
    Manufacturing Supervisors
    Directors of Regulatory Affairs
    Operations Managers
    Production Managers
    Production Supervisors
    General Managers
    Reliability Engineers

Click here to purchase

Bonus: Invitation to benchmark at Milliken plant

In addition to the in-depth review of the Milliken Performance System provided during this online training session, select attendees will be invited to participate in a complementary follow-up plant tour and meeting with Milliken executives to benchmark Milliken's lean practices in person. Additional details about in-person site visits to Milliken's Spartanburg, South Carolina facilities will be discussed during the online training.

Cost and benefits

Included with all registrations:

  • On-demand training course
  • Downloadable slides for note-taking


  • $199


  • A CD-ROM of the training session can be added to any registration for an additional $99

Click here to purchase


Chris Glover is Director, Milliken Performance System with more than 25 years of manufacturing experience at Milliken. A Georgia Institute of Technology Chemical Engineering graduate, Chris has led Lean enterprise facilitation, project management and leadership development and is an expert at design, development and delivery of training which supports the Milliken Performance System. Chris has served many roles-from Production Manager and Process Improvement Leader to Quality Assurance Leader and Plant Leader.

Craig Long's seasoned perspective adds to the foundation of leadership for the Milliken Performance Solutions team. He began his career with Milliken at a manufacturing facility as an Industrial Engineer. Craig's real world experience, in addition to Industrial Engineering, includes Product Development, Account Management, Business Management, Corporate Education, Corporate Recruiting and Activity Based Costing. He ran several industrial businesses before being promoted to Director of Quality in 1994. In 1997, Craig was promoted to Vice President of Quality and Milliken University, and then he spearheaded the company's implementation of Six Sigma in 2004. He has held leadership responsibility for all Corporate Continuous Improvement processes, leading two corporate study mission trips to Japan. Craig was a member of the U.S. Quality Council of the Conference Board for 14 years and served as co-chair. He is a graduate of the Harvard Advanced Management Program.

Phil McIntyre, MBA, Babcock School of Management, Wake Forest University, is Director of Business Development and Marketing for Milliken Performance Solutions. His career with Milliken spans 25 years with 10 years spent in manufacturing. Phil then spent 6 years directing several Milliken divisions' efforts in process and cost improvement. He attended Clemson University and earned a degree in Industrial Engineering. Prior to Milliken Performance Solutions, Phil served the company as Market Manager for several of the company's consumer products businesses.

Steve Meyer has 22 years of experience with Milliken & Company and has served a variety of roles from Advanced Process Engineer, Senior Production Manager and Project Manager to Process Improvement Leader and Plant Leader. Steve is Director of Client Engagement for Milliken Performance Solutions.

Jeff Rosenlund is Director of Business Development, Milliken Performance Solutions. His diverse career assignments during his 30+ years with Milliken & Company include leadership roles in change management, manufacturing management, business and product line development, and project management. Jeff's assignments have been at three different manufacturing locations, in three operational divisions as well as in corporate support. Jeff was Plant Leader & Manufacturing Manager at Magnolia Finishing, Milliken & Company's largest plant, for 7 years where he was responsible for overall plant performance in safety, cost, quality, environmental, and associate morale. He also utilized project management skills as he led a major, 4-year-long equipment modernization effort at the plant. Early in his career Jeff held multiple positions ranging from shift and department leadership, quality assurance, process improvement leadership, and plant manager roles at another of Milliken & Company's plants. Jeff holds a degree in Chemical Engineering from Clemson University.

More information

This training session will be conducted using a slides-and-audio format.  After you complete your registration, you will receive a confirmation email with details for joining the training course, as well as your unique password.

Purchase this on-demand training


TAGS: Webinars