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Online Training: Building Manufacturing Operations Systems: Getting Beyond Paradigms, Pitfalls and Plateaus

An online training course produced by IndustryWeek, in partnership with Milliken Performance Solutions

Date: This webinar is now available On-Demand.
Event Type: On-Demand Webinar
Cost: $199

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Winner of 54 Japanese Institute of Plant Maintenance Excellence awards and named twice by EHS Today among the 12 safest companies in North America, Milliken & Company, a 145 year old chemical and textile company based in South Carolina, has been internationally recognized for its achievements in operational excellence.

Milliken is the only American company that has won the top manufacturing award in both the United States and Japan -- the Malcolm Baldrige National Quality Award in the U.S. and the TPM Excellence Award sponsored by the Japan Institute of Plant Maintenance. In addition, Milliken has been named one of the World’s Most Ethical Companies by Ethisphere magazine for 4 years in a row.

Milliken's unique approach to a daily management system can help any organization create a unique state of operational excellence. Positioning its workload as 20% daily operations, 60% continuous improvement/innovation working in cross-functional teams, and reducing the firefighting to 20%, Milliken has completely addressed the failures of a traditional management model. This presentation will offer a stronger investigation into Milliken’s Performance System -- what has worked and why and how to avoid portions of the journey that failed. Born out of four study trips to Japan to learn Deming Award-winning plants' best practices combined with more than 30 years of evolved manufacturing processes, Milliken is a company you can benchmark to accelerate your journey.


What you'll learn

Through numerous real-world Milliken examples, you will be able to understand the fundamental beliefs and strategies behind building operational excellence through a system. Using Milliken's 30 year journey as a benchmark, you will learn:

  • How to engage associates as the foundation of your entire system
  • How to create, train, and educate teams based on your particular environment and needs
  • How to sustain operational improvements through cascading goals and a daily management system with layered auditing
  • The importance of safety and strategic clarity as foundational parts of your system
  • The positive financial impact of operating within a sustainable system

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What others are saying

"I liked that the seminar contained good, practical information born out of manufacturing processes, proven in manufacturing systems. This program was developed by manufacturing associates for a manufacturing process."
        -- Gary Ramsey, Trelleborg, Health, Safety, Environment Manager
"Professional, down to earth, realistic accounts of what worked over time and what did not."
        -- Jim Sutliff, Quad/Graphics, Finishing Lean Leader
"What I liked most about the seminar was learning how to implement a system with safety as a foundation that also improves quality and productivity."
        -- Mark K. Scoggins, J&J-INVISION., Facility and Maintenance Manager
"The presentations were based on proven experiences. The presenters were leaders highly involved in systems and processes presented."
        -- Glenn Phillips, Oldcastle, Area Manager
"Excellent. I would recommend this workshop to anyone desiring to improve their organization's performance."
        -- Dave Baker, BorgWarner, Human Resources Manager


Who should attend

Anyone interested in achieving safe, agile, aggressive and enlightened manufacturing, including but not limited to:
    Plant Managers
    Safety Managers
    Human Resource Directors
    Operations Directors
    Vice Presidents of Operations
    Vice Presidents of Production
    Vice Presidents of Safety/Health/Security
    Directors of Safety/Health/Environmental
    Purchasing Managers
    Continuous Improvement Managers
    Manufacturing Supervisors
    Hospital Administrators
    General Managers


Bonus: Invitation to benchmark at Milliken plant

In addition to the in-depth review of the Milliken Performance System provided during this online training session, select attendees will be invited to participate in a complementary follow-up plant tour and meeting with Milliken executives to benchmark Milliken's lean practices in person. Additional details about in-person site visits to Milliken's Spartanburg, South Carolina facilities will be discussed during the online training.

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Cost and benefits

Included with all registrations:

  • On-demand training course
  • Downloadable slides for note-taking




  • A CD-ROM of the training session can be added to any registration for an additional $99



Craig Long's seasoned perspective adds to the foundation of leadership for the Milliken Performance Solutions team. He began his career with Milliken at a manufacturing facility as an Industrial Engineer. Craig's real world experience, in addition to Industrial Engineering, includes Product Development, Account Management, Business Management, Corporate Education, Corporate Recruiting and Activity Based Costing. He ran several industrial businesses before being promoted to Director of Quality in 1994. In 1997, Craig was promoted to Vice President of Quality and Milliken University, and then he spearheaded the company's implementation of Six Sigma in 2004. He has held leadership responsibility for all Corporate Continuous Improvement processes, leading two corporate study mission trips to Japan. Craig was a member of the U.S. Quality Council of the Conference Board for 14 years and served as co-chair. He is a graduate of the Harvard Advanced Management Program.

Phil McIntyre, MBA, Babcock School of Management, Wake Forest University, is Director of Business Development and Marketing for Milliken Performance Solutions. His career with Milliken spans 25 years with 10 years spent in manufacturing. Phil then spent 6 years directing several Milliken divisions' efforts in process and cost improvement. He attended Clemson University and earned a degree in Industrial Engineering. Prior to Milliken Performance Solutions, Phil served the company as Market Manager for several of the company's consumer products businesses.

Jeff Rosenlund is Director of Business Development, Milliken Performance Solutions. His diverse career assignments during his 30+ years with Milliken & Company include leadership roles in change management, manufacturing management, business and product line development, and project management. Jeff's assignments have been at three different manufacturing locations, in three operational divisions as well as in corporate support. Jeff was Plant Leader & Manufacturing Manager at Magnolia Finishing, Milliken & Company's largest plant, for 7 years where he was responsible for overall plant performance in safety, cost, quality, environmental, and associate morale. He also utilized project management skills as he led a major, 4-year-long equipment modernization effort at the plant. Early in his career Jeff held multiple positions ranging from shift and department leadership, quality assurance, process improvement leadership, and plant manager roles at another of Milliken & Company's plants. Jeff holds a degree in Chemical Engineering from Clemson University.


More information

This training session will be conducted using a slides-and-audio format.  After you complete your registration, you will receive a confirmation email with details for joining the training course, as well as your unique password.


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