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Online Training: Everyday Innovation, Part 3: Achieve the Impossible through Process Innovation

An online training course produced by IndustryWeek, in partnership with BMGI

Date: This webinar is now available On-Demand.
Event Type: On-Demand Webinar
Cost: Starting at $199. See details below.

Purchase this online training


About the "Everyday Innovation" series

Innovation is a necessary part of being a successful, sustainable organization. But how do you make it a regular, predictable part of your business? Everyday innovation doesn’t have to be out of your reach. By applying simple, proven approaches, your company can create a culture that embraces innovation. To do this, you must look forward instead of back. You must understand that innovation is for all, not just a select few. And you must sometimes scrap the very process that you’ve worked to improve.

Each standalone session in this three-part online training series is focused on everyday innovation.  We’ll look at the tools and techniques to go beyond traditional voice of the customer and identify your customers’ unmet needs (Session 1 on Sept. 27 - click here for info), unleash the creative potential of your whole company (Session 2 on Nov. 1 - click here for info), and achieve the impossible through process innovation (Session 3).  Choose the session that focuses on what you want to improve, or attend all three to transform your company and your career.

Process Innovation (Session 3) detail:

Most process improvement initiatives are paralyzed by their inability to create next-generation solutions. As Albert Einstein said, "The significant problems we face today cannot be solved at the same level of thinking we were at when we created them." While striving for perfection within your current process paradigm is necessary at times, at other times it’s more important to destroy the very process you’re trying to perfect.

Let’s look at an example. It used to be that if you needed cash you would go to a bank teller. You carried a book that included your account transactions and balance. The teller would give you cash and update your account book. Bank hours were limited and lines were often long. The highly manual transactions were slow. Using traditional process improvement techniques, you could certainly improve the process. Perhaps tellers could be redeployed to minimize wait times. Account books could be improved.  However, it took a process innovation -- the ATM -- to radically improve the process of getting cash from the bank.

This online training session will challenge you to move beyond doing business better to achieving breakthrough process improvement. By applying a repeatable approach, tools, and techniques to simultaneously fulfill the promises of today and meet the challenges of tomorrow, you too will learn how to achieve process innovation.

Agenda topics:

  • Process improvement versus process innovation
  • Well-known and less-known examples of process innovation
  • Identifying customer needs
  • Know where you want to go: The Ideal Innovation
  • Tools to get to The Ideal Innovation
    -- Process Mapping and Value Analysis in the current process
    -- Job to be Done and Outcome Expectations review
    -- Value Graphs
    -- Resource Optimization
    -- Provocation
    -- Creative Challenge

Who Should Attend?

  • Quality managers and professionals
  • Lean and Six Sigma practitioners
  • Process improvement team leaders

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Date and time

This session will take place on Thursday, November 15, 2012.  It begins at 11:00am EDT and provides 2 hours of instruction, which will include adequate time for audience questions and answers. Click here to convert to another time zone.

Dates/times for other sessions in this series:

Investment and benefits

Included with all registrations:

  • Live training course
  • Downloadable slides for note-taking
  • 1 year access to an on-demand version of the course(s) you purchased
  • Continuing education credits -- see details below

Choose your registration type:

Individual Group*
For those who want to attend the training alone If you want to train multiple people at your location
$199 to register for a single session $399 to register for a single session
Get all three sessions at a discounted rate -- just $499 (save $98) Get all three sessions at a discounted rate -- just $999 (save $198)

* Rules for groups:
A "group" consists of multiple people within a single room at a single location, viewing the training session on a single screen.  If you want to train people in multiple locations, or if each person requires their own screen to view, they must register separately.


  • A CD-ROM can be added to any registration for an additional $199 per session.

Continuing education credits

Each registration entitles you to receive continuing education credits for one person through our partnership with the International Association for Continuing Education & Training (IACET).  During the training session, you'll receive instructions on how to claim your credits.

IACET continuing education credits are accepted by the American Society for Quality (ASQ) and hundreds of other organizations and companies.


Michele Quinn
Senior Client Partner

Michele Quinn is a deeply knowledgeable business expert, highly skilled facilitator and veritable dynamo on her feet. That's why she's loved by clients across such environments as supply chain management, oil and energy, high-tech manufacturing, life sciences, and many others.

Quinn has an impeccable reputation as a change leader and hands-on coach, trainer and facilitator. She's worked closely with more than 1,000 executives, champions, black belts, green belts and process owners as they identify areas in need of improvement and deploy successful problem solving and process improvement strategies.

As one of BMGI's most seasoned professionals and Change Leadership Practice Leader, Quinn reaches beyond the traditional lean and lean six sigma tool boxes to bring a fresh approach to problem solving. At one large, global manufacturing company, Quinn led an ideation session that generated over 140 unique ideas that addressed three major business problems. At another global manufacturing company she led a rapid innovation event to improve customer relationships. A Master Black Belt, Quinn is also certified in Kirton Adaption-Innovation Inventory (KAI), DiSC, and Appreciative Inquiry (AI).

Paul Massey
Senior Client Partner

Paul Massey is a senior client partner with more than 15 years of business improvement experience in both manufacturing and transactional environments. Massey steadfastly believes in a holistic approach to business improvement that aligns strategic goals with local projects, standardizing activities across all divisions. One of BMGI's most in-demand instructors and coach, Massey has helped BMGI clients improve production, marketing, communication, product development, purchasing, and warehousing processes.

As a member of BMGI's innovation delivery team and regular contributor to BMGI's innovation practice, Massey brings to BMGI's clients significant experience on both the theoretical and practical application of innovation methods and techniques. His innovation expertise has benefitted such companies as Exxon Mobil, Illinois Tool Works, PNC Bank, and Novartis. Massey's greatest strength is enabling an organization to tap into its wealth of experience, knowledge, and creativity.

A Master Black Belt, Massey contributed to the book The Innovator's Toolkit: 50+ Techniques for Predictable and Sustainable Organic Growth.

More information

This training session will be conducted using a slides-and-audio format.  After you complete your registration, you will receive a confirmation email with details for joining the training course, as well as your unique password.

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