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BMGI Spring Part 3

Webinar: The Leadership Triangle, Part 3: Demanding Sustainability

An online training course produced by IndustryWeek, in partnership with BMGI

Date: This webinar is now available On-Demand.
Event Type: On-Demand Webinar
Cost: Starting at $199. See details below.

Purchase this on-demand training


The third side of the "Leadership Triangle" acknowledges the fact that one of the most difficult tasks a leader performs is ensuring a culture of continuous improvement is sustained. Time and time again, managers complain that performance excellence techniques really do not work because the same problems keep reoccurring. Let’s put an end to that.

The key is not just how the problem is solved but by whom. Many leaders find themselves in their position because they were outstanding individual contributors. All too often, organizations face five-alarm fires and leaders swoop in to save the day. The problem is that the "hero culture" is hard to replicate. Additionally, we have to be careful of managers who "like the smell of smoke," meaning they don’t want to get others involved so they can be the one to put out the fire.

All organizations are designed to solve problems. If leaders are going to practice what they preach then a simple problem-solving model that is taught to all employees and supported by the leader is key to process management. The model discussed in this session is simple, easy to use and applicable to the vast majority of problems encountered on a daily basis.

Agenda topics:
This two-hour online training session will enable you to make rapid problem solving pervasive throughout your organization. Wes Waldo will guide you through setting up a rapid problem solving area, tying rapid problem solving into the three-tiered meeting structure, and establishing a culture that empowers associates to solve their own problems. Specifically, we will look at:

  • A simple thought process -- the "eyelash learning curve"
  • Post-it note problem solving
  • The basic tools
    • Pareto analysis
    • Fishbone diagram
    • The 5 why's
    • Affinity diagrams
    • Effort-impact matrix
    • Actions plans
    • Visual results
  • Setting up rapid problem solving areas
  • Facilitating rapid problem solving events
  • Understanding convergence and divergence

Who should attend:

  • Vice presidents
  • Plant managers
  • Operations and quality leaders who are responsible for improvement efforts.
  • Process owners who are responsible for ensuring improvements are maintained.

These principles can be applied to all forms of leadership, not just within manufacturing companies.  Leaders of all organizations are encouraged to attend.

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Included with all registrations:

  • On-demand training course
  • Downloadable slides for note-taking
  • Continuing education credits -- see details below


  • A CD-ROM can be added to any registration for an additional $199 per session.

Continuing education credits

Each registration entitles you to receive continuing education credits for one person through our partnership with the International Association for Continuing Education & Training (IACET).  During the training session, you'll receive instructions on how to claim your credits.

IACET continuing education credits are accepted by the American Society for Quality (ASQ) and hundreds of other organizations and companies.


Wes Waldo
Chief Operating Officer

William "Wes" Waldo is a disciplined, organized and highly respected leader.  As BMGI’s Chief Operating Officer, he leverages more than 15 years of quality, operations management and process improvement experience as he strives for perfection in BMGI's sales, marketing and internal processes.  Wes' appointment as COO follows many years as a Lean master consultant, Lean product manager and nearly two years as practice leader for BMGI’s manufacturing team.  A respected authority in his field, he co-authored the manual A Team Leader's Guide to Kaizen Events, and contributed to The Complete Idiot’s Guide to Lean Six Sigma and The Innovator’s Toolkit.  Wes enjoys working with a wide variety of organizations from healthcare to high-end technology manufacturing, especially in the development of their strategic planning.

More information

This training session will be conducted using a slides-and-audio format.  After you complete your registration, you will receive a confirmation email with details for joining the training course, as well as your unique password.


Purchase this on-demand training