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Analysis Tools

Webinar: Root-Cause Analysis Tools, and How to Use Them

An on-demand IndustryWeek-hosted webinar, sponsored by Kepner-Tregoe

Originally Broadcast: Thursday, October 19, 2017, 2:00 p.m. EDT (GMT -4, New York)
Duration: 1 Hour, 10 Minutes
Event Type: On-Demand Webinar
Cost: Free

Register Today!


Break/fix is a way of manufacturing life, but how you respond to it is the key difference between merely muddling through and operating a well-oiled process.

Whatever process you call it, Corrective Action or CAP or CAPA, the time it takes to find the root cause of any problem is growing. As a result, your production is slowing and your quality is suspect.  The quality of your products relies on how quickly you can find the root cause to your production problems. There are many tools available today that can lead us to root cause and then the corrective action, but which one is right for you?

Join us to learn about some of the most common RCA tools for break/fix problems and operator error issues – along with how best to apply them.  You will come away with a basic understanding of each tool and a model for when to use which tool on what issue. 

Some of the items we will cover include:

  • Common Root Cause Analysis tools in an 8D framework
  • Human performance module designed to diagnose “Operator Errors”
  • “Think Beyond the Fix”… Where else could this happen?
  • Issue escalation model for using the right tool, at the right time, with the right people



Michael W. Curran-Hays Global Practice Leader, Kepner-Tregoe

Michael Curran-Hays is a leader in Kepner-Tregoe’s (KT) Operational Excellence and Service Excellence efforts in the Americas. Michael provides executive leadership for a range of consulting and training services in these regions including client-specific, integrated teams of KT professionals.

His expertise is in business process improvement, operational improvement, and strategy formulation. Clients he has worked with include Siemens, Johnson & Johnson, Pfizer, Novartis, Bristol-Myers Squibb, Glaxo SmithKline, Roche, Citi Group, Merrill Lynch, Morgan Stanley, Detusch Bank, Royal Bank of Scotland, Barclays Capital and various government regulatory agencies including the FDA and USDA.


Technical details

This webinar will be conducted using a slides-and-audio format.  After you complete your registration, you will receive a confirmation email with details for joining the webinar.