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Webinar: Achieving Customer Value: IoT-Connected Service and Beyond

An On-Demand IndustryWeek-hosted webinar, sponsored by PTC

Available On-Demand Now!
Originally Broadcast:
Wednesday, July 24, 2019
Event Type: Live Webinar
Duration: 1 Hour
Cost: Free

Register Today!


As competition increases, manufacturers are looking for new ways to leverage the wealth of data captured in their connected products. With insight into how customers are actually using their products, manufacturers can improve product design and services to deliver additional customer value and create new revenue streams. 

Join IoT experts, Stacy Crook and Aly Pinder, Research Directors at IDC, on July 24 at 11 am ET to learn more about the challenges, evolving trends, drivers and innovation happening in manufacturing today -- and how industrial IoT technology can help. 

This webinar will look at how organizations can: 

  • Enhance customer satisfaction (and loyalty!) by reducing downtime and improving first-time fix rates
  • Leverage IIoT insights to create new revenue streams through enhanced service offerings 
  • Gather and analyze data about how customers are actually using their products to drive innovation across the enterprise






Stacy Crook, Research Director, IoT, IDC

Stacy Crook is a Research Director with IDC’s IoT Ecosystem and Trends Research Practice. In this role, she provides coverage of key software trends across the IoT landscape, including the platforms organizations leverage to: manage IoT endpoint devices and connectivity; collect, process, visualize, and analyze IoT data; and integrate IoT data into other applications, systems, and services.


Previously, Ms. Crook was an analyst within IDC’s enterprise mobility programs providing coverage of mobile enterprise applications and platforms, mobile device management, mobile security software, mobile operating environments, as well as broader trends in enterprise mobility strategy.

Before joining IDC in 2005, Ms. Crook was a Program Manager for the CIO Executive Council at CIO Magazine.


BS in Business Administration from Bryant University in Smithfield

MA in Counseling Psychology from Framingham State University

Ms. Crook has been quoted in tech industry publications such as the Wall Street Journal, Forbes, ComputerWorld, ITWorld, BizTech Magazine and others


Aly Pinder Jr., Research Director, Service Innovation & Connected Products, IDC Manufacturing Insights

As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience. Mr. Pinder Jr. is also responsible for research which aids manufacturers as they evaluate innovative technologies like 3D printing for service operations, augmented and virtual reality in field support, and the use of IoT and advanced analytics for remotely monitoring and managing assets. Mr. Pinder Jr. establishes a roadmap for the manufacturer to better understand how technology can transform service and support functions to drive exceptional customer experiences and customer value, profitable revenue growth, and improved efficiency in the field.


Previously, Aly has been an analyst researching the service and customer support market for ten years at The Service Council and the Aberdeen Group. He has established himself as a thought leader for the trends and best practices impacting manufacturers regarding field service, service parts management, and the Internet of Things.


M.B.A in Supply Chain Management from The D’Amore-McKim School of Business at Northeastern University

B.S. in Business Administration from Pepperdine University

Frequent speaker, presenter, and moderator at industry conferences and end user events.


Jon Kadane, Director Product Marketing – Smart Connected Products, PTC

Jonathan Kadane is Director of Marketing for PTC’s Smart Connected Products segment where he is responsible for helping companies to realize the benefits that come from connecting and listening to the product they sell and service. Jon comes to PTC with over 30 years of experience delivering value to customers and suppliers in a wide variety of roles including product management for industrial computing hardware and software, remote monitoring solutions, production equipment and consumables and electrical equipment. Jon has also served as a plant manager and led new product, business development and M&A activities for multiple global companies. His experience covers the electrical, electronic, chemical, food and beverage, pharmaceutical, medical device and technology industries. Jon is a graduate of the University of Pennsylvania’s Wharton School of Finance and Commerce.

Technical Details

This webinar will be conducted using a slides-and-audio format.  After you complete your registration, you will receive a confirmation email with details for joining the webinar.

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