At Kepner-Tregoe, we define Operational Excellence as: “Creating a position of competitive advantage for the organization in its target markets by focusing on the operational activities where it can out-perform competition.” And, we have identified the focus of those operational activities as:
- improved quality
- shorter lead times
- increased service levels
- lower cost
Read our five execution drivers of operational competitive advantage in “The Path to Operational Excellence”, and learn how we can help.
Paper contributed by Kepner-Tregoe