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Evolution of the Service Experience: Aftermarket as Driver of Differentiation and Value

May 10, 2023
Service can play a more critical role in the relationship between an organization and its customers. Historically an afterthought, the service experience must drive differentiation, new revenue streams, and value.

How can service organizations and discrete manufacturers unearth new revenue streams and ensure post-sales experience quality? The answer is in the aftermarket.

Discover the five top questions to consider for evolving your experience, and the data and insights you need to drive differentiation and value in this new Analyst Connection report from the experts at IDC.

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