What is in this article?:
- Michelin's Obsession with Quality
- A Brand of Quality
"In our company, we have production people and we have quality people," Selleck explained in his keynote address at the IW Best Plants conference on Tuesday. "What makes us strong is that at Michelin, the quality people are kings. They are the czars."
"It's not difficult to manufacture tires," Pete Selleck, president and chairman of Michelin North America noted during his keynote address at the IW Best Plants conference on Tuesday.
"What is difficult is to consistently manufacture great performing tires," he added. "That makes all the difference."
Michelin (IW 1000/160), he explained, has managed to sustain top of class products for over 120 years, leading the industry since the original Michelin brothers began disrupting the industry in France back in 1889.
In that time, it has grown into a $27 billion company producing tires for everything from bicycles to space shuttles under a brand name synonymous with consistent high-performance and durability.
Doing that, he said, has required a deep dedication to quality that penetrates every level of production.
"In our company, we have production people and we have quality people," he explained. "What makes us strong is that at Michelin, the quality people are kings. They are the czars."
At Michelin, putting quality first is far more than a slogan—quality managers maintain absolute control over the output of every tire and every factory.
In his address, Selleck explained that every week in factories all over the world, these quality czars pull out a sample of every dimension of every tire produced and slice them up to dissect and measure their precise inner architectures. If any tire is out of spec, the factory is given 24 hours to re-center the architecture and resume production.
"This puts our manufacturing people under a lot of pressure," he said. "But because we do this, once we launch a tire, we know it will be very consistent over time."
That, he said, is the defining point between Michelin and its competitors.
"Our competitors make some very good tires," he explained. "But they also make some that aren't quite so good. The problem for the consumers is, when you buy their tires, you don't know which one you're getting."
Because of Michelin's vigorous quality program and its production staff trained to halt production for any process issue, he said, the company has managed to produce a suite of products that will perform with consistent quality.
And that, he said, is absolutely critical to the customers.