In Phillip M. Scanlan's new book, The Dolphins are Back, A Successful Quality Model for Healing the Environment, the author details how he helped apply a total-quality approach to an environmental problem. Scanlan, the vice president of quality at AT&T, shows how quality principles were used to bring business and government together to help clean up the New Jersey shore.
Published by Productivity Press Inc., Portland, Oreg., the book underscores the importance of recognizing the interdependency among business, government, nonprofits, and citizens; and the persistent effort needed to work together when dealing with large, complex problems such as the environment.
