PeopleSoft Introduces CRM Module For Demand-Driven Manufacturing

PeopleSoft EnterpriseOne Customer Relationship Management 8.11 delivers to manufacturers a comprehensive CRM solution on a single toolset, single user interface and a single data model, according to the Pleasanton, Calif.-based technology firm. The solution, a module within the EnterpriseOne 8.11 product family, offers the following business processes:

  • Consensus-based forecasting -- PeopleSoft EnterpriseOne CRM 8.11 simultaneously provides a revenue forecast to sales management and a product forecast to operations management through a consensus-based approach.
  • Real-time order promising -- The solution allows customer-facing employees to promise delivery based on product availability, supply-chain capacity and order profitability.
  • Case and service management -- The solution creates a closed-loop failure analysis process. It also enables automated warranty claims against suppliers for failed components.
  • Lean and opportunity management -- Alerts make the planning organization aware of significant changes in demand.
PeopleSoft announced the new module's availability at the 2004 APICS International Conference and Exposition earlier this month.
Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish