Mark Graham Brown has 30 years of experience consulting with organizations all over the world on measuring and managing performance. He is the author of many books, including his most recent, Killer Analytics: Top 20 Metrics Missing From Your Balance Sheet (Wiley/SAS 2013). Mark has his own consulting practice in Manhattan Beach, California. He is currently working on a new book with Ken Dean and Dr. Adam Pollard called “Reverb” about how to link voice of the customer research with products, processes and people.
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