With nearly 1,500 service technicians working in the field nationwide, tracking service calls at Konica Minolta Business Solutions U.S.A. Inc. can be challenging. Apparently, the Ramsey, N.J.-based producer of digital imaging solutions is meeting the challenge just fine. The company recently received a 2006 Mobile Star Award from MobileVillage/PDA Inc., a Matlacha, Fla., mobile technology development company.
Konica was awarded the honor for its implementation of AirClic's MP5 solution at 78 branches to gain real-time information on service calls. Since the initial July 2006 deployment, the company has improved its first-call fix rate, decreased inventory shrinkage, reduced paperwork and management bottlenecks, and increased the breadth, accuracy and frequency of captured data, according to MobileVillage.
Konica expects a return on investment by January 2008.