- Base your management decisions on a long-term philosophy, even at the expense of short-term goals.
- Create continuous process flow to bring problems to the surface.
- Use "pull" systems to avoid overproduction.
- Level out the workload (heijunka). (Work like the tortoise, not the hare.)
- Build a culture of stopping to fix problems, to get quality right the first time.
- Standardized tasks are the foundation for continuous improvement and employee empowerment.
- Use visual control so that no problems are hidden.
- Use only reliable, thoroughly tested technology that serves your people and processes.
- Grow leaders who thoroughly understand the work, live the philosophy and teach it to others.
- Develop exceptional people and teams who follow your company's philosophies.
- Respect your extended network of partners and suppliers by challenging them and helping them to improve.
- Go and see for yourself to thoroughly understand the situation (genchi genbutsu).
- Make decisions slowly by consensus, thoroughly considering all options; implement decisions rapidly.
- Become a learning organization through relentless reflection (hansei) and continuous improvement (kaizen).
Excerpts From "The Toyota Way"
14 Management Principles From the World's Greatest Manufacturer.