Michael Dell, chairman, Dell Inc., said on March 20 that the company planned to double the number of employees in India to almost 20,000 in the next three years. "Currently we have about 9,000 people working from three centers and we intend to double the number by 2009," Dell said while in the hi-tech city of Bangalore.
Dell said the company will set up its fourth call center in India this year, in the New Delhi suburb of Gurgaon, which will be staffed by 1,000 workers.
India is the only country in Dell's 30-site customer contact network that supports customers worldwide.
According to the National Association of Software and Service Companies, India's five year-old outsourcing industry is set to grow by 40% for the next five years from $5.1 billion now.
Dell also plans to start a manufacturing unit and expand product development in India to capture a large slice of the growing local market, which currently buys around four million personal computers annually. "We are in discussions with state governments for locating the unit," Dell said.
Copyright Agence France-Presse, 2006