Continuous replenishment programs provide an opportunity for suppliers and customers to work together to establish logistics processes that create value for both parties.
Delivery Quality
Organizations using continuous replenishment programs have only slightly higher perfect order performance than organizations without these programs (Figure 2). APQC defines perfect order performance as the percentage of deliveries made on time; arriving complete correct, and without damage; and arriving with an accurate invoice.
At the median, there is only a 1 percent difference in perfect order performance between organizations with continuous replenishment programs and organizations without these programs. These results indicate that the benefits resulting from continuous replenishment programs are primarily in the areas of efficiency and cost effectiveness rather than quality.
