Increasing customer service and support expectations are two important reasons accounting for the growth of the enterprise asset management (EAM) market which is expected to hit $2.8 billion by 2010. According to Dedham, Mass.-based ARC Advisory Group, the current EAM market, including IT assets is at $2.2 billion.
Another factor influencing growth is emerging markets in Asia Pacific and Eastern Europe.
In the current climate of aging, tougher regulatory compliance and increasing security requirements, EAM solutions can address these issues by providing measurement and analytic tools that can drive continuous improvement.
To view the study visit: www.arcweb.com/res/eam
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