UPS Freight , which introduced its on-time performance guarantee in the U.S. in January, has expanded the guarantee to shipments moving in both directions across the Canada-U.S. border.
The new reliability guarantee, offered at no additional cost, applies to direct shipments between points in the U.S. (48 contiguous tates) and points served by UPS Freight service centers in Calgary, Edmonton, Halifax, Moncton, Montreal, Toronto, Vancouver, Windsor and Winnipeg. It is being offered at a time of continued strong trade growth between the two countries; the U.S. Transportation Department says surface transportation trade totaled $45 billion in February, up 18% over the prior year.
The on-time service guarantee is available effective June 30 for less-than-truckload (LTL) customers on both sides of the border who ship using the current UPS Freight UPGF525 tariff. The new guarantee promises that customers can request a waiver of their freight charges if their shipment fails to arrive as scheduled. Detailed terms of the guarantee can be found in the tariff.
UPS Freight's Canadian service includes: a pre-arrival system that speeds clearance at border crossings, minimizing delays; electronic transmission of customs documentation; complete online tracking from origin to destination with instant access to all customs documents, and customs delay alerts and 24-hour access to all shipping information.