Reliability, quality and a competitive price are table stakes in the business of maintaining and repairing industrial facilities and equipment, commonly known as Maintenance, Repair and Operations (MRO). Given the nature of MRO, urgency can often catapult to the top of the list of requirements. Sellers who cannot consistently come through will almost certainly be dropped from future consideration.
Find out more in the study:
Growing MRO business: Closing the gaps
A study of the differing perceptions and behaviors within this vital relationship