While this might seem like a shameless plug for my new book from McGraw-Hill entitled “Lean Retail and Wholesale” (…and it is!), I truly believe that the time has come for all retailers, large and small, to focus on the identification and...
For the past 10 years, analyst firm Gartner has compiled an annual ranking of companies that have the best supply chains in the world. Now, it needs to be said at the outset that not every company is considered for the Top 25 list. First of all...
The top 3 steps for achieving superior performance are:
• Make sure the supply chain strategy supports the business strategy
• Ensure strong internal collaboration
• Choose the right metrics
If a company commits a customer service faux pas and does nothing to make it up to us, most of us will never buy that product or service again. And yet too many companies are tonedeaf when it comes to hearing the voice of the customer.