Feeling Valued, Communications Key To Employee Retention, HR Professionals Say

Recruiting good people and keeping high performers are the top two issues facing businesses, shows a recent KnowledgePoint survey of 4,000 U.S. human resource professionals. Seventy-nine percent of 869 respondents cited recruitment and 51%, retention. When workers leave, it's not just about the money; 41% of respondents said not feeling valued is as important a consideration as compensation. And 32% said having a poor relationship with a manager is a key factor when deciding to leave. Improving internal communications has grown vastly as a recommended means of keeping good employees -- cited by 71% of respondents this year compared with 37% a year ago. And, one in three respondents said that hiring managers' lack of interviewing skills contributes to their companies' hiring problems. KnowledgePoint, headquartered in Petaluma, Calif., develops knowledge-based human resource management solutions. It is a division of CCH Inc., a Riverwoods, Ill., provider of employment, tax, and business law information; and software and e-learning tools for business.