Company Offers Outsourcing Of Web-Based Customer Service

Jan. 13, 2005
If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will take control of this function, providing a turnkey ...

If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will take control of this function, providing a turnkey solution for live-chat dialogue with customers who need help in real time while visiting your Web site. Unbeknownst to customers, they will connect to the LivePerson-hosted service when help is desired, which launches a secure one-to-one text chat with the LivePerson operator. The system requires no additional hardware or software installation, and works with all standard browsers. In addition to live chat assistance, the operator can send a particular Web page to the browser window of the caller who needs help and see transcripts of previous conversations, brought up while engaging in a new chat with the same customer, to understand his previous challenges and their resolution.

Popular Sponsored Recommendations

Empowering the Modern Workforce: The Power of Connected Worker Technologies

March 1, 2024
Explore real-world strategies to boost worker safety, collaboration, training, and productivity in manufacturing. Emphasizing Industry 4.0, we'll discuss digitalization and automation...

3 Best Practices to Create a Product-Centric Competitive Advantage with PRO.FILE PLM

Jan. 25, 2024
Gain insight on best practices and strategies you need to accelerate engineering change management and reduce time to market. Register now for your opportunity to accelerate your...

Transformative Capabilities for XaaS Models in Manufacturing

Feb. 14, 2024
The manufacturing sector is undergoing a pivotal shift toward "servitization," or enhancing product offerings with services and embracing a subscription model. This transition...

Shifting Your Business from Products to Service-Based Business Models: Generating Predictable Revenues

Oct. 27, 2023
Executive summary on a recent IndustryWeek-hosted webinar sponsored by SAP

Voice your opinion!

To join the conversation, and become an exclusive member of IndustryWeek, create an account today!