Customers are now looking for manufacturers to provide the same type of connected digital experiences that are the norm in their consumer lives. According to the Accenture Industrial Consumerism report, “84% of industrial executives believe differentiated experiences that customers increasingly expect can boost their competitive advantage.” Fortunately, there is a new generation of solutions designed to help manufacturers meet these expectations. Download the report below to learn about five pillars that together establish a foundation to design and deliver customer experiences that create value, encourage loyalty, and streamline the process of doing business.
- Modernize Commercial Operations
- Transform the Service Experience
- Simplify Partner Engagement
- Enable the Workforce of the Future
- Translate Data into Insights and Actions