Second-Generation IT Outsourcing

Best practices are changing as the process matures.

Sept. 17, 2007

According to Archstone Consulting's Mark Peacock, expectations are changing as companies become more experienced in business process outsourcing.

Some trends he sees are:

Movement to managed services (focus on activities/results, not headcount)
Movement to multiple vendor environment
Movement from outsourcing one segment of its IT environment (e.g., help desk); now looking to expand outsourcing's scope
Revisiting the insourcing vs. outsourcing question entirely.

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About the Author

Brad Kenney

Chief Marketing Officer

Brad Kenney is the former Technology Editor of IndustryWeek and now serves as director of the mobile/social platforms practice at R/GA, a global marketing/advertising firm in New York City.