Second-Generation IT Outsourcing

According to Archstone Consulting's Mark Peacock, expectations are changing as companies become more experienced in business process outsourcing.

Some trends he sees are:

• Movement to managed services (focus on activities/results, not headcount)
• Movement to multiple vendor environment
• Movement from outsourcing one segment of its IT environment (e.g., help desk); now looking to expand outsourcing's scope
• Revisiting the insourcing vs. outsourcing question entirely.

See Also

• Offshoring in Reverse
• More Red Tape for Green Computing
• Green Computing is Becoming a Necessity
• By The Numbers: The Many Forms of B2B Integration