The Manufacturer’s Guide: Transform the Service Experience

Lower your costs while providing incremental profits by improving your service experiences.

Manufacturers can no longer differentiate solely through products. The experience you deliver is more important than ever. Your service teams can deepen long-term customer relationships. This guide will show you how a unified data platform can elevate your service experiences to be more efficient while reducing costs.

Map your service experience journey.

In this guide, learn how to:

• Create a unified 360-degree customer view to resolve cases faster, improve agent productivity, and reduce costs
• Take your service from a cost center to a profit center
• Expand efficiencies to third-party service partners and increase their productivity