What are the qualities of a top-performing maintenance supervisor, that "boots-on-the-ground" maintenance leader who makes sure superior work happens at the right time, in the right way and with the right outcome?
"We talk about managers, but we forget about supervisors," says Ricky Smith, reliability solutions advisor at maintenance consulting firm People and Processes Inc.
We shouldn't, given their importance. "They are the on-the-ground motivator," Smith says. The