A fit organization focuses horizontally, toward the customer, resulting in higher quality, better service, faster response and happier customers.
Huge retailers offer manufacturers the promise of rapid sales growth, but a new book argues the pitfalls can be just as dramatic.
Channel visibility offers manufacturers an avenue to regain influence on what happens to their products in the value chain.
It’s that time again… the annual unveiling of the Top 25 Supply Chains of the year, at least according to analyst firm Gartner Inc. Every year for the past 11 years, Gartner has conducted a poll of its own analysts, as well as a peer...
Survival of any business in the future is going to rely heavily on a closer connection with the customer. Here's how to do it.
Ask the Expert: Lean Leadership: Have a question about lean leadership? Let Larry Fast tackle it for you.
Empowering your customer service employees will fix your customer service failures.
Manufacturers need to collaborate more closely with retailers to satisfy the challenges of omni-channel distribution.
If your supply chain strategy includes last-mile delivery, your success will begin with a review of how your inventory is deployed, postponed, configured and distributed across various channels.
Amazon's new Dash button could have a huge impact on the retail order fulfillment process, with potential rippling effects up the supply chain.