To err is human. Because most processes involve people, and all people make mistakes, even the best laid process improvements can go awry.
The training begins with an introduction of a behaviorist model providing a framework to think about and understand specific behaviors that result in human errors. According to one prominent theory, human errors occur in primarily three modes: skill-based, rule-based and knowledge-based situations. The model provides a useful context for how to recognize the three situations when humans often make mistakes.
The discussion of human errors will continue with common failures behind each human failure mode and introduce methods for mitigating the behaviors resulting in the errors. The behaviorist models provide a solid foundation for numerous organizational situations, both transactional and manufacturing, to support the development of techniques that reduce the likelihood of everyday human error.
Building on the theory of human error, we’ll continue to explore effective, simple mistake-proofing controls and techniques for manufacturing, transactional and customer processes that make defect prevention and correction infallible and, many times, effortless. Mistake-proofing, or poka yoke, involves process or product design changes that either prevent the occurrence of errors or detect them when they happen. When combined with Lean, Six Sigma or other process improvement methodologies, mistake proofing becomes a vital element in the solution of complicated issues.
This course will take you through a seven-step mistake proofing method that will include the 21 principles for mistake-proofing solutions, innovative brainstorming techniques complemented by examples and shared experiences from the presenters. Both those new and familiar with mistake proofing will find this session useful since the objective will be the creation of mistake-proofing devices using several innovation tools. You will gain knowledge in both traditional and unconventional ways to change how any process is executed, avoiding human errors and making it easier, better and safer.
Attendees of this two-hour session will learn how to:
Who should attend
Joanne Sauvey is an experienced Lean Six Sigma practitioner and trainer who is credited with developing BMGI's online Green Belt and Black Belt curricula. In her capacity as an eInstructor, Sauvey trains and mentors practitioners across North America, New Zealand, Europe and Asia in a wide variety of industries, including healthcare, manufacturing, utilities, financial services and technology. Sauvey also manages the Master Black Belt development program at BMGI, working with practitioners to expand their mastery of Lean Six Sigma. She holds a Bachelor's in Industrial and Systems Engineering from Ohio University, and is a certified Lean Six Sigma Master Black Belt.
Kevin Kelleher brings more than 20 years of experience to his role as advisor to senior executives, directors and managers as they plan and implement strategic process improvements. In addition to training executives and practitioners in team dynamics, Lean and Six Sigma, he partners with organizations to develop their own training programs using blended learning models. Kelleher has a Master's in Public Health (Biostatistics) from the University of Massachusetts and a B.A. in Zoology from the University of Maine. He is a contributing author to several books, including Fourth Generation Management: The New Business Consciousness and The Innovator's Toolkit 50+ Techniques for Predictable and Sustainable Organic Growth. Kelleher is also a Lean Six Sigma Master Black Belt and a member of the American Society for Quality.
Sign up for this online training course
2 hour course
• A login for the live training course
Each registration entitles you to receive continuing education credits through our partnership with the International Association for Continuing Education & Training (IACET). During the training session, you'll receive instructions on how to claim your credits.
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• A CD-ROM of the training course can be added to any registration for an additional $199.
This training session, presented in partnership with IndustryWeek, will be conducted using a slides-and-audio format. You will also have the ability to ask the instructor questions, and you can participate in polls the instructor pushes to the audience during the session.
After you complete your registration, you will receive a confirmation email with details for joining the training course, as well as your unique password. On the day of the training, use the instructions in this email to log in.
A few days after the live training session is over, you'll receive an email informing you that the on-demand version is available.