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Study: Executives Unhappy With HR Results

By John S. McClenahen Although senior corporate executives claim to put a lot of stock in their companies' human resource and training and development activities, they are not very happy about the results. Only 13% of the 200 executives from six countries responding to Accenture's just-released 2002/2003 workforce study said they were very satisfied with the performance of their HR initiatives and only 17% said they were very satisfied with training and development results. However, such performance percentages are themselves suspect, since the study found that at least 40% of the companies surveyed were not regularly measuring the impact of HR and training development initiatives on such business metrics as turnover and retention, employee satisfaction, innovation, productivity and quality.

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