The American Productivity & Quality Center (APQC) surveyed more than 200 firms for a human resources study that examines a number of employment metrics across a wide range of industries, including aerospace, agriculture, automotive, consumer packaged goods and financial services with revenue ranging from $100 million to $10 billion or more.
Among the findings discussed in the report:
- High-performing human resource process groups that recruit, source and select employees use multiple sources and applicant tracking systems to drive their performance.
- Incentive-based employee referral programs are highly effective.
- Successful hiring managers use behavior-based interviewing to describe the core requirements for each role, including critical job elements and necessary leadership competencies.
- A documented company strategy enables better processes for internal hiring and promoting.
- Top-performing organizations utilize programs and tools to actively prepare and support employees for transition
Other findings include performance reviews as the preferred method to determine the quality of new hires and employee referrals as the top source for identifying talented workers.
Evaluation Methods in Determining Quality of New Hires
Percentage of employers who use various metrics to determine performance of new workers
Source: American Productivity & Quality Center
Sourcing Channels Utilized When Quality is a Requirement
Percentages represent employers' preferred methods of locating quality workers
Source: American Productivity & Quality Center
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