Quality Tables

Labor-Turnover Rate (%)

	25th Percentile	Median	75th Percentile	90th Percentile	Mean
Aerospace	11.0	6.0	2.0	1.0	8.8
Automotive	15.0	6.0	3.0	1.8	12.1
Chemicals	10.0	5.0	3.0	1.0	8.1
Construction	15.0	6.0	2.7	1.0	14.5
Consumer packaged goods/nondurables	15.0	8.5	3.0	2.0	14.2
Consumer product durables	20.0	8.0	4.0	2.0	15.8
High tech	14.0	7.3	3.0	2.0	10.6
Industrial equipment and machinery	15.0	6.6	3.0	1.0	10.4
Pharmaceuticals	14.7	6.5	2.0	1.0	9.3
Printing and publishing	11.1	8.5	5.0	1.1	10.8
World-class manufacturers*	11.1	5.0	2.0	1.0	8.2
Top performers**	14.0	6.4	3.0	1.4	11.4
All	15.0	7.0	3.0	1.7	11.9

*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)1 Annual labor-turnover rate for the most recent fiscal yearFirst-Pass Yield (%)

	25th Percentile	Median	75th Percentile	90th Percentile	Mean
Aerospace	80.0	95.0	98.0	99.0	88.7
Automotive	90.0	95.0	98.0	99.0	91.3
Chemicals	90.0	95.0	98.0	99.0	91.6
Construction	90.3	95.0	98.0	99.0	91.4
Consumer packaged goods/nondurables	93.0	97.0	98.5	99.0	93.5
Consumer product durables	90.0	95.0	98.0	99.0	90.8
High tech	89.5	95.0	97.5	99.0	90.4
Industrial equipment and machinery	90.0	95.0	98.0	99.0	91.8
Pharmaceuticals	90.0	95.0	98.0	98.5	91.8
Printing and publishing	90.0	95.0	98.0	99.0	93.2
World-class manufacturers*	94.0	97.0	98.3	99.3	94.7
Top performers**	98.0	99.0	99.0	99.7	98.7
All	90.0	95.0	98.0	99.0	91.1

*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)Finished-product first-pass yield percentage for primary productsScrap And Rework (%)

	25th Percentile	Median	75th Percentile	90th Percentile	Mean
Aerospace	6.0	3.0	2.0	1.0	5.2
Automotive	5.0	2.0	1.0	0.4	3.4
Chemicals	5.0	2.0	1.0	0.5	4.4
Construction	5.0	2.0	1.0	0.2	3.1
Consumer packaged goods/nondurables	5.0	2.0	1.0	0.5	3.5
Consumer product durables	5.0	2.0	1.0	0.5	3.7
High tech	5.0	2.0	1.0	0.3	4.1
Industrial equipment and machinery	5.0	2.0	1.0	0.3	3.5
Pharmaceuticals	5.0	2.0	1.0	0.5	3.4
Printing and publishing	6.0	3.0	1.0	0.5	4.9
World-class manufacturers*	4.0	2.0	1.0	0.5	3.2
Top performers**	2.0	1.0	0.5	0.1	1.6
All	5.0	2.0	1.0	0.4	3.8

*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)Scrap and rework costs as a percentage of salesWarranty Costs (%)

	25th Percentile	Median	75th Percentile	90th Percentile	Mean
Aerospace	2.8	1.0	0.9	0.3	2.2
Automotive	2.0	1.0	0.1	0.0	2.1
Chemicals	2.0	1.0	0.5	0.0	2.4
Construction	2.0	1.0	0.5	0.0	2.0
Consumer packaged goods/nondurables	2.0	1.0	0.2	0.0	2.1
Consumer product durables	3.0	1.0	0.5	0.0	2.2
High tech	3.0	1.0	0.5	0.0	2.9
Industrial equipment and machinery	3.0	1.0	0.5	0.2	2.2
Pharmaceuticals	3.0	1.0	0.4	0.0	2.8
Printing and publishing	2.3	1.5	0.8	0.1	2.1
World-class manufacturers*	2.0	1.0	0.3	0.0	1.8
Top performers**	1.0	0.5	0.0	0.0	1.3
All	2.4	1.0	0.5	0.0	2.3

*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)Warranty costs (repair and replacement) as a percentage of salesImplementation Of Quality Techniques (% Of Respondents)

	No Implementation	Some Implementation	Extensive Implementation
Six Sigma quality techniques	68.4	25.1	6.5
Error proofing (e.g., poka-yoke)	55.8	36.5	7.7
Process capability measurements (e.g., Cpk)	33.0	45.8	21.2
Total quality management	24.9	53.6	21.5
Statistical process control	23.6	54.2	22.2
Formal continuous improvement program	17.8	49.1	33.1