Targeting the service market as a growth area, Maytag chose Servigistics Service Parts Management Solution to help manage its expanding global service parts operations. The Servigistics solution, owned by Servigistics of Atlanta, will be integrated into the company's existing systems.
Under Maytag's All Brand Services vision, the goal is to deliver world-class service and improve on first time completion rate. "Delivering quality and reliable service for all major appliance brands is a significant growth opportunity for Maytag," said Art Learmonth, president, Maytag Services. "To fully capitalize on this opportunity we need industry-leading technology to further enable best-in-class processes, maximize performance and deliver market-leading service to customers."Value Chain eNewsletter.