How to Select a Strategic Outsourcing Partner

April 11, 2010
It's not all about the money.

Imperative to the success of any outsourcing arrangement is selecting the right partner with which to do business. One selection tactic is simply to choose the lowest-cost vendor -- and if all other factors are equal, that may be the best route to go. However, the "other factors" frequently are essential considerations.

When selecting a strategic partner, look for one who has "a vision around improving productivity, transforming processes, as well as providing cost savings," advises Rich Bailey, vice president, communications and business process outsourcing, at Xerox Global Services. He also advises manufacturers to seek partners who:

  • will work closely with the internal team to develop reasonable short-term objectives and also the long-term ideal environment;
  • continuously invest in their technology and services delivery platform;
  • utilize proven management tools and continuous improvement programs, such as Lean Six Sigma; and
  • provide a strong change management and training program for employees.

See Also

Popular Sponsored Recommendations

Shifting Your Business from Products to Service-Based Business Models: Generating Predictable Revenues

Oct. 27, 2023
Executive summary on a recent IndustryWeek-hosted webinar sponsored by SAP

The Realist Guide to Sustainable Supply Chains

Sept. 28, 2023
A ‘roll up your sleeves’ guide to driving green line performance at your organization. Learn with this easy-to-understand ebook how to implement green supply chain management ...

Beware Extreme Software

Sept. 24, 2023
As a manufacturer, you understand the importance of staying ahead of the curve and being proactive in your approach to technology. With the rapid pace of change in the industry...

Turning Your Frontline Workforce into a Competitive Advantage: A Comprehensive Guide

Sept. 19, 2023
In this guide, we'll explore how manufacturers are using digital technologies to preserve the bottom line and maintain growth by enabling and empowering their #1 asset - their...

Voice your opinion!

To join the conversation, and become an exclusive member of IndustryWeek, create an account today!