Ingersoll-Rand Selects Enigma To Support Dealer Network

Jan. 13, 2005
Diversified manufacturer Ingersoll-Rand Co. (IR) has chosen technology-provider Enigma Inc.'s 3C platform to provide aftermarket service and support information to dealer networks in three of its businesses. Under the multiyear agreement, Ingersoll-Rand ...

Diversified manufacturer Ingersoll-Rand Co. (IR) has chosen technology-provider Enigma Inc.'s 3C platform to provide aftermarket service and support information to dealer networks in three of its businesses. Under the multiyear agreement, Ingersoll-Rand has deployed the platform to deliver maintenance, repair and spare parts information to its Road Development, Drilling Solutions and Portable Power divisions. Enigma's 3C Web-based platform allows Ingersoll-Rand to deliver and update more than four gigabytes of data, including manuals and parts catalogs, and ancillary documents such as service bulletins and installation updates. Dynamic update functionality assures that support personnel are always working with the latest information, while embedded collaboration technology allows dealers to share feedback with other dealers and the manufacturer, according to Enigma. "Because of the importance IR places on aftermarket sales, service and support efforts, we had been looking for a comprehensive solution that would help our dealers improve this critical part of our business and also integrate directly with our existing business infrastructure," says John Stout, Ingersoll-Rand vice president of information technology. "Enigma 3C meets all our needs with a standard, off-the-shelf solution." Enigma is headquartered in Burlington, Mass.

Popular Sponsored Recommendations

Digitally Transforming Data and Processes With Product Lifecycle Management

Oct. 29, 2023
Manufacturers face increasing challenges in product development as they strive to consistently deliver improved results. Discover how industry leaders are improving time-to-market...

Supercharging Maintenance and Support in Manufacturing

June 7, 2023
Fixing issues & providing remediation are significant parts of daily activity. But technical maintenance & support are complex tasks. Knowing the details of every product & component...

Shifting Your Business from Products to Service-Based Business Models: Generating Predictable Revenues

Oct. 27, 2023
Executive summary on a recent IndustryWeek-hosted webinar sponsored by SAP

How Manufacturers Can Optimize Operations with Weather Intelligence

Nov. 2, 2023
The bad news? Severe weather has emerged as one of the biggest threats to continuity and safety in manufacturing. The good news? The intelligence solutions that build weather ...

Voice your opinion!

To join the conversation, and become an exclusive member of IndustryWeek, create an account today!