Executive Trainers Success Measure is Simple

How do you measure the effectiveness of executive education? June Delano, director of executive education and development, Eastman Kodak Co., Rochester, N.Y., told attendees at the fall meeting of the Human Resource Planning Society that she has a simple measure. "I just ask them whether the program was an effective use of their time," says Delano. "Executives running $1 billion divisions are going to tell you exactly what they think." She says her last lesson on changing the paradigms of thinking at the top got a 100% "yes" response.